Full Time - Head Cashier - Closing

Lowe's Companies, Inc.; Fredericksburg (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Full-Time Head Cashier to enhance customer experiences at the checkout. This role involves providing exceptional customer service, supervising the Front End team, and ensuring a clean and safe shopping environment. Ideal candidates will have retail cashier experience and a knack for customer engagement. Join a dynamic team where your contributions will make a significant impact in a fast-paced retail setting. If you thrive in a customer-focused environment and are ready to lead, this opportunity is perfect for you!

Qualifications

• 1-2 years of retail cashier experience required.
• Ability to lift up to 15 pounds.

Responsibilities

• Assist customers with self-checkout and product inquiries.
• Supervise and coach Front End associates.
• Maintain cleanliness and safety in the store.

Skills

Customer Service

Cash Handling

Retail Technology

Supervisory Skills

Education

High School Diploma or Equivalent

Tools

Cash Register

Job description

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Join to apply for the Full Time - Head Cashier - Closing role at Lowe's Companies, Inc.

Essential Functions:

NOTE: Minors in this role may not be responsible for some activities listed below.

Assisted Self Check Out

• Monitor and identify customers needing assistance at multiple self-checkout registers.
• Interact proactively with customers to recommend products and services.
• Greet, assist, and engage with multiple customers across registers.
• Move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products.
• Thank customers and invite them back to Lowe’s.

Customer Service

• Provide SMART customer service adhering to Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, and loading merchandise.
• Respond promptly to questions, guiding customers through projects when needed.
• Show sincere appreciation to customers.
• Communicate product and warranty information effectively.
• Train and coach associates in departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register.
• Provide proper monetary change and support to Front End associates.
• Supervise, coach, and support the Front End Team.
• Remove security tags, verify product info, and bag merchandise.
• Answer and direct incoming phone calls.
• Open additional registers as needed.
• Assist in line vesting to improve checkout turnaround.

In-stock

• Prepare register area at shift start/end, check functionality, and stock supplies.
• Inspect returned merchandise for damages.
• Enter and submit customer orders, verify receipts, and sign loading tickets.
• Review and process online orders and returns.
• Verify prices and look up product info for price matching.
• Record items used in store on the use lists.

Clean and Safe Stores

• Monitor cash in drawers, obtain safety bags, and ensure security measures.
• Detect shoplifting signs and report promptly.
• Maintain cleanliness and organization per standards.
• Ensure a safe work environment, conduct safety reviews, and secure store areas.
• Follow safety procedures related to job duties.
• Operate store equipment as required.

General

• Perform other duties as assigned.

Minimum Requirements:

• Less than 1 year experience with computers and retail technology.
• 1-2 years retail cashier experience.
• Ability to lift up to 15 pounds.

Preferences:

• High school diploma or equivalent.
• Experience in product sales, customer needs assessment, and related fields.
• Experience as a head cashier and in Lowe’s departments.
• Supervisory experience.
• Experience detecting shoplifting.

Lowe’s is an equal opportunity employer. Benefits info: https://talent.lowes.com/us/en/benefits

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: General Business and Customer Service
• Industries: Retail