Full Time - Fulfillment Team Lead - Opening

Lowe's; Champaign (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Lowe's is seeking a Customer Service Associate in Champaign, IL, dedicated to providing exceptional service and support to customers. Responsibilities include assisting customers, managing orders, and ensuring a clean and safe store environment. The role offers competitive pay and a range of benefits, making it an excellent opportunity for those looking to grow in a retail environment.

Benefits

Health, Dental, and Vision insurance

Paid time off including vacation, holidays, sick, and volunteer time

401(k) Retirement plan with company match

Tuition assistance

Employee Assistance Program

Lowe's Associate Discount

Qualifications

• Provides SMART customer service through execution of policies.
• Cross-functionally trains in other areas to deliver best service.

Responsibilities

• Assists customers in locating and selecting merchandise.
• Ensures compliance with safety standards and maintains cleanliness.
• Operates store equipment as needed.

Skills

Customer Service

Communication

Tools

Forklift

Zebra phone

CCTV surveillance system

Job description

Customer Service

1. Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs.
2. Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
3. Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
4. Demonstrates sincere appreciation to customers.
5. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
6. Cross-functionally trains in other areas of the store to help deliver the best customer service.
7. Receives and directs calls appropriately to meet the needs of customers and associates.
8. Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed.
9. Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment.
10. Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders.
11. Follows up with leadership when picking quality is not met by team members.
12. Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted.
13. In-Stock:
14. Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering.
15. Conducts walks of fulfillment area, bays, or inventory to monitor status.
16. Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports.
17. Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed.
18. Ensures all pro pickup, delivery, and install orders are picked and staged on time.
19. Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
20. Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions.
21. Works supplemental fulfillment tasks as needed (e.g., unfulfilled orders report, restocking expired orders, conducting order audits).
22. Clean and Safe Stores:
23. Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/canceled orders from staging areas.
24. Validates items being carried in and out of the store when appropriate.
25. Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.
26. Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris.
27. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
28. Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and work areas.
29. Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
30. Adheres to all safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
31. Operates store equipment as needed depending on specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compactors, baler, tool rentals).
32. Obtains certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker as required for moving products safely and efficiently throughout the store.
33. Performs other duties as assigned in addition to the above responsibilities.

Pay Range: $15.50 - $16.80 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many lifestyles. Benefits include health, vision, and dental insurance, paid vacation, tuition assistance, parental and family-building benefits, learning and development opportunities, and more.
• Health, Dental, and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick, and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement plan with company match
• Employee Assistance Program with concierge, work/life services, and counseling
• Education support programs including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other benefits such as bonuses, stock purchase plans, deferred compensation, and grants (eligibility dependent)

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, genetic information, or any other protected category.