SaaS Ops Onboarding and Support Team Lead

Advice Media; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading company is seeking a SaaS Onboarding & Support Specialist to manage client onboardings and provide top-tier support. The role is crucial for ensuring seamless implementation and continued client success. Ideal candidates will have experience in SaaS onboarding and strong problem-solving skills, with a collaborative attitude.

Qualifications

• Proven experience in SaaS onboarding, implementation, or client support.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Execute and oversee end-to-end onboarding for new clients.
• Provide responsive and effective support to existing client accounts.
• Collaborate with internal teams to improve onboarding workflows.

Skills

Problem-Solving

Communication

Collaboration

Troubleshooting

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Business

Bachelor’s degree in Communications

Tools

CRM tools

Support tools

Job description

Job Description:

“We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi

If you are seeking to work hard and pursue excellence, then you might be right for our team! MyAdvice is looking for a SaaS Onboarding & Support Specialist to manage client onboardings from initiation through completion while delivering top-tier support for existing accounts. This role is essential in ensuring seamless implementation and continued success for our clients by serving as a knowledgeable resource for the Customer Success teams and a product expert.

Responsibilities:

• Execute and oversee end-to-end onboarding for new clients to ensure a smooth implementation process.
• Provide responsive and effective support to existing client accounts.
• Provide technical assistance to clients via email, phone, or support ticketing systems.
• Act as a subject matter expert on MyAdvice products and services.
• Collaborate with internal teams to improve onboarding workflows and reduce Time To Value.
• Continuously identify and implement process improvements to boost efficiency and client satisfaction.
• Stay updated on local SEO best practices and trends to improve support capabilities.

Requirements/Qualifications:

• Proven experience in SaaS onboarding, implementation, or client support.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent communication and collaboration abilities.
• Experience with CRM and support tools preferred.
• Excellent verbal and written communication skills.
• Strong troubleshooting and debugging skills.
• A collaborative attitude and ability to explain technical concepts to non-technical users.
• Basic understanding of SEO best practices.
• Basic Google Business Profile experience.
• Bachelor’s degree preferred in Marketing, Business, Communications, or related field (or equivalent experience).

About MyAdvice:

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into the performance of online marketing activities, backed by 20+ years of best practices and expertise. Our six-stage Pyramid of Success provides a step-by-step plan for implementing growth-oriented marketing tactics, including website design, local directories, client reviews, social media, SEO, and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion, valuing its importance to our success. Our team thrives on our employees' unique experiences, and we aim to build a diverse team that includes groups traditionally underrepresented. We believe skills can be taught, and we encourage individuals of all backgrounds who believe they are a good fit to apply.

MyAdvice is a performance-driven and data-oriented company that has experienced tremendous growth recently. Our values include transparency, teamwork, relentless effort, and intellectual honesty. We support continuous education, career development, and work/life balance in a casual, collaborative environment. With MyAdvice, you will be a valued member of our team, and we will continually invest in your growth.