Full Time - Fulfillment Team Lead - Day

Lowe's; Erie (Erie County); On-site; USD 25,000 - 40,000; Full time

Job summary

Lowe's is expanding its team and seeks a dedicated Customer Service representative to enhance customer experiences in the store. This role involves delivering high-quality service, assisting customers with their needs, and ensuring a clean and safe store environment. Candidates should have excellent communication skills and a willingness to learn. Join Lowe's and help shape the customer satisfaction journey!

Qualifications

• Previous experience in customer service preferred.
• Ability to communicate effectively with customers and team members.
• Familiarity with retail operations is a plus.

Responsibilities

• Provides SMART customer service at all times through execution of Lowe’s policies.
• Assists customers with locating and selecting merchandise.
• Prepares the store for business by organizing merchandise and maintaining cleanliness.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Power Equipment

Store Equipment

Job description

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures, and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Cross-functionally trains in other areas of the store to help deliver the best customer service.
• Receives and directs calls appropriately to meet the needs of customers and associates.
• Reviews daily and weekly schedules to ensure proper coverage, assigning backup coverage as needed.
• Works cross-functionally with the PRO team to maintain service expectations for Pro Fulfillment.
• Picks, stages, and verifies readiness of all delivery, pro, installation, and pickup orders.
• Follows up with leadership when picking quality is not met by team members.
• Monitors notifications to maintain customer service expectations when customers are on the way, arrived, or a new order has been submitted.

In-Stock

• Enters and retrieves information from Lowe’s systems regarding inventory, order management, and special ordering.
• Conducts walks of fulfillment area, bays, or inventory to monitor status.
• Informs Department Supervisor about fulfillment area (e.g., staffing, projects, products, stock) in-person, over the phone, via email, and/or by writing and sharing status reports.
• Acts as liaison between Pro and fulfillment departments, ensuring all Pro orders are picked and staged within timeframe needed.
• Ensures all pro pickup, delivery, and install orders are picked and staged on time.
• Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed.
• Verifies products match invoices and orders by reviewing items, model numbers, quantities, and descriptions.
• Works supplemental fulfillment tasks as needed (e.g., unfulfilled orders report, restocking expired orders, conducting order audits).

Clean and Safe Stores

• Completes delivery and pickup administrative tasks, including auditing staging locations, contacting customers, and removing expired/canceled orders from staging areas.
• Validates items being carried in and out of the store when appropriate.
• Ensures that loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Prepares the store for business by organizing merchandise (e.g., straightening shelves), sweeping the aisles, and picking up trash and debris.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on one’s specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compactors, balers, and tool rentals).
• To safely and efficiently move products throughout the store, obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker is required for this role.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.