Full Time - Fulfillment Team Lead - Day

Lowe's; Avon (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer seeks a Customer Service representative for their Avon, Ohio store. The ideal candidate will assist customers with product selection, manage inventory, and uphold service standards. This role requires strong communication skills and a commitment to customer satisfaction in a fast-paced environment.

Qualifications

• Strong customer service orientation and ability to assist customers effectively.
• Effective communication skills to convey product information.
• Ability to manage inventory and orders using in-store systems.

Responsibilities

• Provides excellent customer service following Lowe's policies.
• Assists customers with locating and handling merchandise.
• Manages inventory and communicates status to supervisors.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Service

1. Provides excellent customer service by following Lowe’s policies, procedures, and programs.
2. Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
3. Responds promptly to customer and employee questions, guiding them through projects when necessary.
4. Expresses genuine appreciation to customers.
5. Communicates product information, including stock, special orders, benefits, applications, and warranties.
6. Trains cross-functionally in other store areas to enhance customer service.
7. Handles calls appropriately to meet customer and associate needs.
8. Reviews schedules to ensure proper coverage and assigns backups as needed.
9. Collaborates with the PRO team to meet service expectations for Pro Fulfillment.
10. Picks, stages, and verifies delivery, pro, installation, and pickup orders.
11. Follows up with leadership when quality standards are not met.
12. Monitors notifications to maintain service standards during customer visits and order submissions.
13. In-Stock Operations
14. Uses Lowe’s systems to manage inventory and orders.
15. Monitors fulfillment areas and communicates status to supervisors.
16. Acts as liaison between Pro and fulfillment departments to ensure timely order processing.
17. Prepares and inspects merchandise for delivery and pickup orders.
18. Performs supplemental fulfillment tasks as needed.
19. Store Cleanliness and Safety
20. Completes administrative tasks related to delivery and pickup, including audits and customer contact.
21. Ensures loads are safe, secure, and compliant with DOT regulations.
22. Maintains store organization and cleanliness, including merchandising and debris removal.
23. Detects security risks and reports them promptly.
24. Follows safety standards and operates store equipment safely.
25. Obtains necessary certifications for operating forklifts and other equipment.
26. Performs other duties as assigned.

Lowe’s is an equal opportunity employer and practices nondiscrimination in all employment practices.