Full Time Front Desk Supervisor - Choice Advantage Knowledge REQUIRED - OPEN AVAILABILITY REQUIRED

Tapestry Conshohocken; Fort Myers (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance

Short/long-term disability

401(k) with company match

Tuition assistance

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality in Fort Myers, FL is seeking a Front Desk Supervisor to lead the front desk team and deliver exceptional guest service while upholding brand standards. You will be at the hub of guest interaction, ensuring a seamless arrival, stay, and departure experience.

The ideal candidate has supervisory experience, strong leadership and communication skills, and thrives in a fast-paced environment. This on-site role offers career growth as part of Concord's property teams.

Qualifications

• High school diploma or equivalent required; supervisory experience preferred.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay professional in a fast-paced setting.
• Detail-oriented with solid organizational skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Ensure guests have no balances on folios.
• Assist with laundry and houseman duties as needed.
• Handle guest mail and messages with professionalism.
• Maintain knowledge of staff, room locations, rates, amenities.
• Take reservations and manage room blocks and requests.
• Answer switchboard calls with proper etiquette.
• Monitor room availability and assist leadership with yield management.
• Handle guest safe deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures thoroughly.

Skills

Leadership

Communication

Interpersonal skills

Multitasking

Detail orientation

Flexibility

Education

High school diploma or equivalent

Job description

Posting Details

• Posted on August 28, 2026

Locations

Showing 1 location

Fort Myers, FL 33907, USA

• On-site
• Front Office
• Full-Time
• Requisition #: PARTT063496

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Ensure guest have no balances on folios
• Assist with laundry and houseman duties
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Answer switchboard calls following proper telephone etiquette standards
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Handle guest safe deposits per established procedures
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.