Front Desk Supervisor -Choice Advantage Knowledge Required- $18 Hour - Open Availability

Tapestry Conshohocken; Greensboro (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality is hiring a Front Desk Supervisor at WoodSpring Suites Greensboro, responsible for leading the front desk team in delivering exceptional guest service. Candidates should possess strong leadership and communication skills, ensuring a seamless experience for guests from check-in to check-out.

The role offers full-time benefits including medical, dental, and 401(k) with matching. Join a supportive culture focused on growth and quality service.

Qualifications

• Hospitality or supervisory experience preferred.
• Ability to remain professional in a fast-paced environment.
• Flexibility to work varied shifts, including evenings and weekends.

Responsibilities

• Provide high-quality service to guests.
• Assist with resolving issues before escalating to General Manager.
• Train team members for success.
• Check guests in and out efficiently.
• Maintain thorough knowledge of hotel staff and services.

Skills

Leadership skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Front Desk Supervisor -Choice Advantage Knowledge Required- $18 Hour - Open Availability

• Posted on July 31, 2026

Locations

NC, WSS Greensboro
WoodSpring Suites Greensboro
505 Hickory Ridge Dr.
Greensboro, NC 27409, USA

NC, WSS Greensboro
WoodSpring Suites Greensboro
505 Hickory Ridge Dr.
Greensboro, NC 27409, USA

NC, WSS Greensboro
WoodSpring Suites Greensboro
505 Hickory Ridge Dr.
Greensboro, NC 27409, USA

• On-site
• Rate : $18 USD per hour
• Front Office
• Full-Time
• Requisition #: FRONT062738

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Assist with resolving issues prior to escalating to General Manager.
• Train your team to be successful!
• Assist with laundry as needed.
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.