Operations Supervisor

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training, development, and career-adv

Job summary

Concord Hospitality, a Marriott-branded hotel group, is seeking an Operations Supervisor. You will lead teams across front desk, housekeeping, and The Bistro to deliver outstanding guest service while upholding brand standards.

As the hub of guest interaction, you will manage check-ins/outs, reservations, and daily operations, ensuring a smooth arrival, stay, and departure. Open availability is required, with many supervisors advancing to Assistant General Manager within a few years.

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Inspect rooms to ensure they maintain high quality and standards.
• Cover shifts where needed in The Bistro, Front desk, and housekeeping.
• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Team management

Communication

Interpersonal skills

Multitasking

Detail orientation

Flexibility

Guest service

Education

High school diploma or equivalent

Hospitality or supervisory experience preferred

Job description

Description

OPEN AVAILABILITY REQUIRED

This role you will be required to learn Housekeeping, Front Desk, as well as the Bistro.

As a Operations Supervisor at Concord Hospitality, you will lead your team members in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Inspect rooms to ensure they maintain the high quality and standards of a Marriott hotel


• Cover shifts where needed in The Bistro, Front desk, and housekeeping


• Provide the highest quality of service to guests at all times


• Check guests in and out efficiently and in a friendly manner


• Handle guest mail and messages with professionalism and accuracy


• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies


• Take reservations and manage room blocks and special requests


• Answer switchboard calls following proper telephone etiquette standards


• Monitor room availability and assist AGM/GM with yield management and restrictions


• Handle guest safe deposits per established procedures


• Keep the lobby and desk area clean and presentable


• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred


• Strong leadership and team management skills


• Excellent communication and interpersonal abilities


• Ability to multitask and remain professional in a fast-paced environment


• Detail-oriented with strong organizational skills


• Flexibility to work varied shifts, including evenings, weekends, and holidays


• Commitment to delivering outstanding guest service

Benefits (Full-Time Associates Only)

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long-term disability options


• 401(k) program with company match


• Tuition assistance


• Discounted room rates at Concord-managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer: “We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.