Full Time Front Desk Coordinator

sluhn; Stroudsburg (Monroe County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Front Desk Coordinator for the Physical Therapy Department. The role involves answering calls, registering patients, scheduling, verifying insurance, and handling authorizations, while performing general office duties.

The ideal candidate will have at least three years of office experience, preferably in a medical setting, and excellent oral and written communication skills. Knowledge of MS Office is essential.

Qualifications

• High School diploma or equivalent.
• Strong communication skills (oral and written).
• Experience with MS Office and PC software.
• Three years related office experience; medical setting preferred.
• Previous rehabilitation experience preferred.

Responsibilities

• Answer the telephone promptly and direct callers to the appropriate person or department.
• Register patients and update information in the system.
• Maintain filing and patient records in the correct order.
• Complete the registration process in the current computer system.
• Verify patient insurance benefits for accuracy.
• Process pre-certifications/authorizations per the insurer's requirements.
• Schedule appointments and manage the department's calendar efficiently.
• Receive payments and issue receipts (cash, checks, cards).
• Distribute mail to clinical staff.
• Process requests for release of information per policy.

Skills

Phone answering

Patient registration

Patient scheduling

Insurance verifications

Insurance authorizations

Word processing

Filing

General office duties

Education

High School diploma

Tools

MS Office

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Front Desk Coordinator performs, organizes, and prioritizes clerical functions with the Physical Therapy Department. The position includes answering the phone, patient registration, patient scheduling, insurance verifications and authorizations, word processing, filing, and general office duties.

JOB DUTIES AND RESPONSIBILITIES

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient's insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient's insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting up to eight hours per day, up to six hours at a time.
• Standing for up to eight hours per day, up to six hours at a time.
• Frequent fingering, handling, firm grasping.
• Frequent twisting and turning.
• Frequent lifting, carrying and pulling objects up to 50 lbs.
• Frequent stooping, bending, crouching, and reaching above shoulder level.
• Seeing as it relates to normal and peripheral vision.
• Hearing as it relates to normal conversation and telephone use.

EDUCATION

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.