Scheduling Coordinator, Plastic & Reconstructive Surgery

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 37,000 - 54,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA is seeking a Scheduling Coordinator for the St. Luke's Physician Group.

This role coordinates and schedules patient appointments across outpatient practices and hospital departments, manages pre-certification and registration tasks, and ensures smooth communication to keep procedures on schedule. Qualifications include strong written and verbal communication, cheerfulness, and the ability to handle multiple tasks.

Qualifications

• High school diploma required; college education or trade school preferred.

Responsibilities

• Coordinates and schedules various patient appointments.
• Completes accurate basic registration, demographic and insurance information for payments while scheduling appointments and handling referrals/pre-certifications.
• Determines patients' financial needs and assists when necessary.
• Communicates with other departments on coordination of services.
• Maintains communication flow by guiding patients and routing questions to the right staff.
• Schedules all pre-operative tests and blood work.
• Discusses pre-operative instructions with patients as directed by physicians.
• Schedules and coordinates operating room time according to physician protocols.
• Prepares and coordinates surgical paperwork and checklists for surgeons on the day of surgery.
• Continuously reviews surgical schedules to maximize block time and efficiency.

Skills

Communication

Scheduling

Customer Service

Education

High School Diploma

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Scheduling Coordinator SLPG is responsible for coordinating and scheduling services among St. Luke's Physician Group outpatient practices and various hospital departments, including surgical or hospital-based procedures. The Scheduling Coordinator completes all appointment scheduling, coordination of services, and facilitating all necessary paperwork, documentation, and communication to proceed with appointments and procedures. They review surgical or procedural schedules in advance to ensure efficiency and optimization of the physician/surgeon’s schedules.

JOB DUTIES AND RESPONSIBILITIES:

• Coordinates and schedules various appointments for patients
• Coordinates and completes accurate basic registration, demographic, and insurance information to ensure timely and accurate payments for services while scheduling appointments as well as collecting all pertinent information needed and required to complete referral or pre-certification process
• Determines patients' financial needs and assists when necessary.
• Communicates with other departments on the coordination of services
• Maintains flow of communication by providing information and direction to patients, and if necessary, identifies other staff members for a patient to speak with to resolve questions and concerns.
• Schedules all appropriate pre-operative tests and blood work.
• Discusses pre-operative instructions with the patient, as directed by physicians.
• Schedules and coordinates operating room time, according to physician scheduling protocols
• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery.
• Continuously reviews surgical schedules to ensure optimization of block time and maximization of efficiency is achieved

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 7 hours per day; 4 hours at a time. Walk 1 hour per day; 20 minutes at a time. Consistently required to use manual dexterity for fingering and handling. Frequently lifts objects up to 10 pounds. Frequently reaches above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision.

EDUCATION:

High school diploma required. College education or trade school preferred.

TRAINING AND EXPERIENCE:

Two years of related experience preferred. Comfortable using email and interacting with computer applications. Knowledge of practice management and word processing software. Ability to perform multiple and diverse tasks simultaneously. Strong written and verbal communication skills and cheerful attitude. Able to enter data into the computer system accurately.

St. Luke's University Health Network is an Equal Opportunity Employer.