Room Attendant

Holiday Inn Washington Dulles Airport; Virginia; On-site; USD 19,000 - 28,000; Full time

Job summary

Holiday Inn Washington Dulles Airport is seeking a dedicated housekeeping professional to clean guestrooms to brand standards and assist guests with friendly, courteous service. The role emphasizes safety, attention to detail, and teamwork within a busy hotel environment.

The position offers on-site work in Virginia, with opportunities to contribute to guest satisfaction while following health regulations and hotel procedures.

Qualifications

• High school diploma or GED preferred.
• Attention to detail and customer service orientation.
• Ability to lift up to 75 pounds repeatedly throughout shift.

Responsibilities

• Cleanliness: clean guestrooms and ensure amenities are in place; keep cart, linen, rooms, and equipment organized.
• Guest Service: ensure guest satisfaction and respond to requests promptly with professional service.
• Safety/Risk Management: follow brand procedures for safe chemical use and report maintenance issues.
• Self Management: manage workload, adhere to attendance and appearance standards, and participate in department meetings.

Skills

Attention to detail

Customer focused

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

Join the amazing team at the Holiday Inn Dulles!This position is responsible for cleaning guestrooms to Holiday Inn quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows Holiday Inn high standards of quality to ensure guest satisfaction.

Responsibilities

• Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
• Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Holiday Inn guest service recovery program.
• Safety/Risk Management: Ensures a clean and safe work area in compliance with Holiday Inn, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Holiday Inn procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
• Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.

Required Skills and Experience

• High school diploma or GED preferred.
• Housekeeping/laundry experience preferred. Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
• Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
• Significant bending required. EEO AA M/F/Vet/Disabled

$17 - $17 an hour

Minimum and maximum wage or salary for the position.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled