Full-Time Enrollment Specialist

Ivy Tech Community College; Indianapolis (IN); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement plan

Tuition assistance

Paid professional development

Paid time off

Flexible work arrangements

Job summary

Ivy Tech Community College in Indianapolis seeks an Enrollment Specialist to guide new applicants through their first semester, assist with admissions, and manage lead conversion. The role involves coordinating campus events, advising on registration, financial aid, and using Degree Tracker and Schedule Builder.

The position is hybrid, requiring collaboration across admissions, recruitment, financial aid, records, and bursar offices, with emphasis on problem-solving and accurate case notes in

Qualifications

• Associate degree or certification with 3-4 years of relevant experience, or Bachelor’s degree with 1-3 years of experience.
• Experience in higher education or student services is preferred.
• Strong CRM management and lead conversion capabilities required.

Responsibilities

• Serve as primary resource for walk-in and virtual admissions assistance.
• Counsel students through the registration process using Degree Tracker and Schedule Builder.
• Manage caseloads and track notes in the student records system to maximize lead conversion.

Skills

Salesforce

Communication skills

Problem solving

Attention to detail

Event coordination

Multi-tasking

Adaptability

Collaboration

Education

Associate degree or certification

Bachelor’s degree

Tools

Salesforce

Degree Tracker

Schedule Builder

Job description

Job Title: Enrollment SpecialistLocation: Indianapolis - DowntownJob Type: Full-TimeClassification: E-1Salary Range: $40,000 - $45,000 (Based on experience)Reports To: Assistant Director of Recruitment and EnrollmentWho We Are:We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”Our Values:• Empathy: We stand with our students, partners, and communities.• Integrity: We treat all with dignity and respect.• Accountability: We deliver on our commitments.• Agility: We innovate, iterate, and transform.• Connectivity: We connect with partners to strengthen communities and ensure student success for all.About the Role:The Enrollment Specialist will assist students as they navigate the enrollment process, focusing on guiding new applicants through their first semester course registration. This role involves supporting lead generation and applicant conversion, requiring proficiency in the Customer Relationship Management (CRM) system (SalesForce). The position is hybrid, with responsibilities spanning across admission, recruitment, financial aid, registration/records, and bursar functions. A key focus will be on problem-solving student transactional needs, managing student caseloads, and improving lead conversion rates.Required Skills & Competencies:Customer Relationship Management (CRM) System Proficiency: Skilled in using SalesForce or similar platforms to manage and track student data, leads, and opportunities.Communication Skills: Exceptional verbal and written communication skills to effectively support students and interact with team members, senior leaders, and external stakeholders.Problem-Solving & Conflict Resolution: Ability to resolve individual and group conflicts, address student inquiries, and resolve transactional challenges efficiently.Attention to Detail: Able to maintain accurate case notes and follow up on various student processes in a timely manner.Event Coordination & Outreach: Experience coordinating events and conducting outreach, with a focus on student engagement and lead conversion.Multitasking & Organizational Skills: Ability to manage multiple tasks and responsibilities in a dynamic environment.Adaptability & Collaboration: Strong capacity to work with diverse teams and adapt to changing needs within the organization.Key Responsibilities:The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.Student Support:Serve as a primary resource for applicants needing walk-in and virtual assistance regarding college admissions.Provide counseling and guidance to students through the registration process and assist with tools such as Degree Tracker and Schedule Builder.Lead Management:Manage and monitor a caseload of leads and opportunities to maximize applicant conversion.Track case notes and maintain accurate records in the electronic student record system. Event Coordination & Outreach:Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits.Conduct targeted outreach to newly admitted students to guide them through their next steps before the first week of classes.Assessment & Financial Aid Support:Assist students with assessment-related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center.Provide support with general financial aid inquiries, including FAFSA completion, loan eligibility, and referrals to the Financial Aid Office.Business and Bursar Support:Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds.Make referrals to the Business Office for complex financial questions.Problem-Solving & Collaboration:Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts.Collaborate closely with the director of admissions/recruitment and VCES to promote and market events and initiatives.Campaign & Marketing Support:Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.Education & Experience:Education:Associate’s degree or certification with 3-4 years of relevant experience, or a Bachelor’s degree with 1-3 years of experience.Experience:Experience in higher education, student services, or related fields is preferred.A proven ability to work collaboratively with colleagues across various departments.Why Join Us?Opportunity to work on innovative and impactful projects.Collaborate with a team of skilled professionals.Competitive compensation and benefits package.Continuous learning and development opportunities.Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:Health & WellnessMultiple medical plan options paired with a Health Savings Account with a generous employer contributionDental plan with no-cost preventive services and coverage for orthodontiaVision plan with low-cost exams and allowances for glasses or contact lensesEmployee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resourcesWellness program with opportunities to earn $250 in Wellness RewardsFlexible Spending Accounts for healthcare (limited purpose) and dependent careRetirement & Financial Security10% employer retirement contribution, fully vested after two yearsBasic life insurance equal to annual salary paid by the College, with optional supplemental coverageShort-term and long-term disability benefitsEducational BenefitsFee remission for employees, spouses, and dependent childrenTuition assistance for undergraduate, graduate, and doctoral programsPaid professional development opportunitiesWork‑Life BalanceGenerous paid time off, including vacation, sick leave, holidays, and winter recessFlexible work arrangements where availablePaid childbirth recovery leave (8 weeks)Paid parental leave (4 weeks)Additional PerksEligibility for Public Service Loan ForgivenessAdditional discounts on gym memberships, transportation, and various retail servicesIvy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.