Full-Time Enrollment Specialist

Ivy Tech Community College of Indiana; Indianapolis (IN); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health & Wellness benefits

Retirement plan

Paid time off

Professional development opportunities

Job summary

Ivy Tech Community College of Indiana in Indianapolis is hiring an Enrollment Specialist to guide applicants through the registration process and support lead generation and conversion. You will help navigate admissions, financial aid, and registration, using CRM tools like Salesforce to track progress and optimize student outcomes.

The role blends admissions, recruitment, financial aid, and bursar functions in a hybrid environment and offers opportunities to engage with diverse student

Qualifications

• CRM proficiency using Salesforce or similar platforms.
• Strong written and verbal communication skills.
• Experience in higher education, student services, or related fields preferred.
• Ability to manage multiple tasks in a dynamic environment.
• Experience coordinating events and outreach to students.

Responsibilities

• Provide walk-in and virtual admissions support and counseling.
• Manage a caseload of leads and opportunities to maximize conversion.
• Assist with campus events and outreach to prospective students.
• Support assessment, financial aid inquiries, and FAFSA guidance.
• Coordinate with Business Office on tuition and bursar questions.

Skills

Salesforce proficiency

Communication skills

Problem solving

Attention to detail

Event coordination

Multitasking

Adaptability

Education

Associate’s degree or certification with 3-4 years of relevant experience, or a Bachelor’s degree with 1-3 years of experience

Tools

Salesforce

Degree Tracker

Schedule Builder

Job description

Job Title: Enrollment Specialist Location: Indianapolis - Downtown Job Type: Full-Time Classification: E-1 Salary Range: $40,000 - $45,000 (Based on experience) Reports To: Assistant Director of Recruitment and Enrollment

Who We Are:

We are an open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:

• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

About the Role:

The Enrollment Specialist will assist students as they navigate the enrollment process, focusing on guiding new applicants through their first semester course registration. This role involves supporting lead generation and applicant conversion, requiring proficiency in the Customer Relationship Management (CRM) system (SalesForce). The position is hybrid, with responsibilities spanning across admission, recruitment, financial aid, registration/records, and bursar functions. A key focus will be on problem‑solving student transactional needs, managing student caseloads, and improving lead conversion rates.

Required Skills & Competencies:

• Customer Relationship Management (CRM) System Proficiency: Skilled in using SalesForce or similar platforms to manage and track student data, leads, and opportunities.
• Communication Skills: Exceptional verbal and written communication skills to effectively support students and interact with team members, senior leaders, and external stakeholders.
• Problem‑Solving & Conflict Resolution: Ability to resolve individual and group conflicts, address student inquiries, and resolve transactional challenges efficiently.
• Attention to Detail: Able to maintain accurate case notes and follow up on various student processes in a timely manner.
• Event Coordination & Outreach: Experience coordinating events and conducting outreach, with a focus on student engagement and lead conversion.
• Multitasking & Organizational Skills: Ability to manage multiple tasks and responsibilities in a dynamic environment.
• Adaptability & Collaboration: Strong capacity to work with diverse teams and adapt to changing needs within the organization.

Key Responsibilities:

• Student Support: Serve as a primary resource for applicants needing walk‑in and virtual assistance regarding college admissions. Provide counseling and guidance to students through the registration process and assist with tools such as Degree Tracker and Schedule Builder.
• Lead Management: Manage and monitor a caseload of leads and opportunities to maximize applicant conversion. Track case notes and maintain accurate records in the electronic student record system.
• Event Coordination & Outreach: Participate in and assist with campus events like enrollment events, recruitment fairs, and high school visits. Conduct targeted outreach to newly admitted students to guide them through their next steps before the first week of classes.
• Assessment & Financial Aid Support: Assist students with assessment‑related queries, review assessment waivers, and refer to relevant resources like the Tutoring Center and Academic Advising Center. Provide support with general financial aid inquiries, including FAFSA completion, loan eligibility, and referrals to the Financial Aid Office.
• Business and Bursar Support: Answer inquiries related to tuition payments, accounts, fund disbursements, and Bursar holds. Make referrals to the Business Office for complex financial questions.
• Problem‑Solving & Collaboration: Resolve routine student transactional needs without transferring students between departments, escalating complex issues to relevant experts. Collaborate closely with the director of admissions/recruitment and VCES to promote and market events and initiatives.
• Campaign & Marketing Support: Assist in marketing student events and outreach campaigns using platforms such as Signal Vine, email, and telephone counseling.

Education & Experience:

Education: Associate’s degree or certification with 3‑4 years of relevant experience, or a Bachelor’s degree with 1‑3 years of experience. Experience: Experience in higher education, student services, or related fields is preferred. A proven ability to work collaboratively with colleagues across various departments.

Why Join Us?

• Opportunity to work on innovative and impactful projects.
• Collaborate with a team of skilled professionals.
• Competitive compensation and benefits package.
• Continuous learning and development opportunities.
• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
• Ivy Tech is committed to supporting the well‑being, growth, and financial security of our full‑time faculty and staff.

Benefits

• Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low‑cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits. Note: Employees who re-hire with the College within 180 days of leaving a full‑time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status.

As required by TitleIX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to TitleIX may be referred to the College’s TitleIX Coordinator or to the US Department of Education Office of Civil Rights.

At Ivy Tech, you’ll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life‑changing achievements. As Indiana’s only full‑fledged community college, we’re deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you’ll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. Competitive benefits and professional development programs The most advanced technologies in our classrooms and training facilities Collaborative and innovative culture with a focus on creativity and employee belonging Commitment to adapting to meet Indiana's workforce needs and fostering a sustainable, inclusive workplace