Full-Time Dispatch Operations Lead (40–60 Drivers)

Amazon; Hazleton (Luzerne County); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Full-Time employment

Flexible scheduling

In-person position

Job summary

KRP Transport is seeking a full-time Dispatcher to manage daily operations for a large team of delivery associates in Hazleton, PA. The role focuses on dispatch efficiency, safety, and performance improvements, with weekly pay and rapid start availability.

Responsibilities include leading daily stand-ups, monitoring metrics, and coaching drivers using data from scorecards and Netradyne events. In-person work with a Monday–Friday schedule, starting around 10 AM.

Qualifications

• Must be 21+ years old.
• 2 years DSP dispatcher experience preferred.
• Experience managing hourly employees in a fast-paced environment.
• Strong Microsoft Excel, Outlook, and reporting skills.
• Basic understanding of fleet and vehicle operations.
• Proven ability to analyze operational metrics and translate data into actionable coaching.
• Must be authorized to work in the United States.
• Must pass background check and 4-panel drug screening.
• Must have a clean motor vehicle record (MVR).

Responsibilities

• Manage day-to-day operations for a team of 40–60 delivery associates.
• Lead daily stand-up meetings and dispatch operations.
• Own the DSP Scorecard by monitoring performance metrics and implementing coaching plans to improve safety, quality, productivity, and customer experience.
• Conduct regular one-on-one coaching sessions with drivers using scorecard data, Netradyne events, Mentor performance, and customer feedback to improve individual and team performance.
• Monitor on-time delivery, route completion, attendance, safety scores, DCR, POD quality, and customer feedback.
• Develop staffing plans and scheduling strategies based on route forecasts.
• Oversee fleet maintenance, inspections, registrations, fueling, and damage management.
• Conduct ride-alongs and field observations to reinforce safe driving and delivery best practices.

Skills

Excel

Outlook

Reporting

Tools

Netradyne

Job description

KRP Transport is seeking a full-time Dispatcher to manage daily operations for a large team of delivery associates in Hazleton, PA. The role focuses on dispatch efficiency, safety, and performance improvements, with weekly pay and rapid start availability.

Responsibilities include leading daily stand-ups, monitoring metrics, and coaching drivers using data from scorecards and Netradyne events. In-person work with a Monday–Friday schedule, starting around 10 AM.