Full-Time Customer Service Representative (Urgently Hiring)

MCI; Wichita, Northern (KS, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI in Wichita, KS is seeking a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

The role focuses on helping customers, solving problems, and delivering positive experiences while contributing to a collaborative team in a fast-growing tech-enabled business services company. Experience with call center software and a customer-first mindset is valued.

Job description

LOCATION

Wichita, KS

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you enjoy helping customers and creating positive experiences? We're hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service.

This is a great opportunity for individuals who enjoy working with people, solving problems, and making a difference every day.