Contact Center Customer Service Representative

MCI; Wichita (KS); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI in Wichita, KS is seeking a Customer Service Representative to provide excellent service for our clients. Responsibilities include managing inbound customer communications and resolving issues efficiently while upholding compliance guidelines.

The ideal candidate has a high school diploma, 1+ years of experience, strong communication skills, and is fluent in English and Spanish. Benefits include health coverage, PTO, and opportunities for advancement.

Qualifications

• Must be 18 years or older.
• 1+ years of customer service experience, preferably in a contact center.
• Familiarity with CRM systems and call center tools.

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Fluency in English and Spanish

Education

High school diploma or equivalent

Tools

CRM systems

Call center tools

Job description

Wichita, KS

We are looking for a Customer Service Representative to deliver smooth, satisfying experiences for our clients.

Key Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and escalate when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast‑paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish.

Additional Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Benefits

• Paid Time Off Earn PTO and paid holidays.
• Incentives & Rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days, MEC medical plans after 30 days.
• Retirement Savings: retirement savings programs where available.
• Disability Insurance: short‑term disability coverage.
• Life Insurance: life insurance options.
• Supplemental Insurance: accident and critical illness insurance.
• Career Growth: internal promotions and advancement opportunities.
• Paid Training: learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: team‑oriented culture fostering collaboration and engagement.
• Casual Dress Code: comfortable attire while working.

Job Duties

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.