Full Time Customer Service Representative

Armstrong-Utilitie; Butler (Butler County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Free company parking

Free company services (Internet, video

Telephone services

Discounted affiliate services

Job summary

Armstrong Utilities in Butler, PA is seeking a customer service representative to handle incoming calls, assist customers with billing questions, and promote relevant services. You will enter orders, update contact details, and leverage training materials to resolve issues efficiently.

Ideal candidates have a GED or high school diploma, basic computer skills, at least six months in a customer service role, strong communication, and the flexibility to work afternoon/evening shifts including

Qualifications

• High school diploma or GED required.
• Basic computer skills and typing ability are necessary.
• At least 6 months in a customer service, retail, or office role.
• Strong communication, friendly attitude, active listening, and professionalism.
• Ability to adapt to changes and be coachable for new skills.

Responsibilities

• Resolve customer inquiries by telephone.
• Handle billing questions, product troubleshooting, and sales opportunities.
• Accurately enter orders and update customer accounts and contact details.
• Promote services and use training materials to resolve issues quickly.
• Perform other duties as assigned and support team goals.

Skills

Customer service

Communication

Typing

Multitasking

Professionalism

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Next Training Class Scheduled Start: Monday, September 21, 2026Apply now to be considered.Position Summary:The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.What's in it For You?Attractive Compensation packagePart of an Award-Winning TeamConvenient, no-pay parkingFree Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!What You'll be DoingResolve customer inquiries over the telephoneProficient handling of billing inquiries, video product troubleshooting and sales opportunitiesAccurately enter order information, including updating of customer accounts, telephone and contact numbers.Promote sales by explaining available services.Use provided training materials and job tools to quickly and accurately resolve customer issues.Other functions that may be assignedWhat You'll NeedHigh school diploma or general education degree (GED) is requiredBasic computer skills are required; multitasking ability and typing skills are necessary for successIdeal candidates have at least 6 months of experience in a customer service, retail or office environmentStrong communication skills; friendly attitude, active listener, articulate, self-assured and professionalMotivated and dependable person with strong work ethic and a high degree of integrityAbility to quickly and effectively adapt to changes in the work environmentCoachable person who is eager to learn new skills and take on new responsibilitiesMust have the ability to work flexible afternoon/evening weekday and/or weekend shiftsWho We AreThe Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.Armstrong is an Equal Opportunity Employer.