Full-Time Crisis Care & De-Escalation Associate

Pathways Inc.; Ashland (KY); On-site; USD 15,000 - 19,000; Full time

Job summary

Pathways Inc. in Ashland, KY, is seeking a Crisis or Residential Recovery Unit Associate to provide direct support to individuals in crisis within a residential setting.

This full-time role emphasizes safety, coordination of client care, and timely documentation. The position requires crisis/ASAM training, strong organizational skills, and the ability to stay calm under pressure while working as part of a multidisciplinary team.

Qualifications

• High School Diploma or GED required.
• Ability to pass crisis/ASAM training.
• Strong organizational and documentation skills.
• Ability to remain calm and effective in high-stress or crisis situations.
• Basic understanding of client care coordination in behavioral health settings.

Responsibilities

• Monitor clients to ensure safety and well-being in a residential crisis setting.
• Support clients with medication self-administration according to established protocols.
• Answer and document crisis line and Mobile Crisis calls (Ashland location).
• Accurately complete admission, discharge, and required documentation.
• Perform routine safety checks, including vitals and bed checks.
• Respond to and assist in de-escalating crisis situations.
• Provide transportation for clients to appointments or essential services as needed.
• Maintain accurate and timely documentation in compliance with agency standards.
• Complete required 40+ hour Crisis Intervention/ASAM training.

Skills

Crisis training

Documentation

Interpersonal skills

Calm under pressure

Multidisciplinary teamwork

Education

High School Diploma or GED

Job description

Pathways Inc. in Ashland, KY, is seeking a Crisis or Residential Recovery Unit Associate to provide direct support to individuals in crisis within a residential setting.

This full-time role emphasizes safety, coordination of client care, and timely documentation. The position requires crisis/ASAM training, strong organizational skills, and the ability to stay calm under pressure while working as part of a multidisciplinary team.