Full-Time Care Coordinator, Westchase FL

Prosper Infusion; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Prosper Infusion is searching for a Patient Care Coordinator in Tampa, Florida. This key role involves assisting patients with rare diseases, ensuring they receive safe home infusion therapies. Responsibilities include managing patient communications, documenting records, and attending training. Candidates should have a college degree and at least two years of healthcare experience, preferably involving home infusion or specialty pharmacy. The position operates Monday to Friday, with potential after-hours needs.

Qualifications

• 2+ years experience working in healthcare.
• 1+ year experience working with staffing nurses.

Responsibilities

• Greet and assist patients, doctors, or nurses over the phone.
• Answer calls, text messages, and emails related to Prosper Infusion.
• Document questions and notes in medical records.
• Identify and manage orders needing attention.
• Attend staff meetings and training.
• Adhere to company policies governing infusion therapy.

Skills

Good time-management skills

Excellent verbal communication

Excellent written communication

Critical thinking skills

Problem-solving skills

Education

College degree preferred

Job description

Bringing concierge-level care to patients with rare disease across Florida.

Are you the hardest worker you know that is also highly organized? Do you enjoy solving problems and communicating clearly? And are you willing to work hard to ensure patients with rare diseases have a safe home infusion experience? If the answer is yes, then apply for our Patient Care Coordinator position at Prosper Infusion.

In this role, you’ll be at the forefront of driving patient access to life-changing infusion therapies. You’ll build meaningful relationships with patients, pharmacists, pharmacy technicians, and nurses. This role is onsite Mon‑Fri, but may require work after hours and on the weekends as needed.

Job Responsibilities

• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take a comprehensive message to allow staff to call back.
• Document questions and notes in medical records based on communication.
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff.
• Attend and participate in all staff meetings, patient care meetings, in‑service education, or ongoing educational training with demonstration of competency specific to the pharmacy.
• Be responsible for knowing and adhering to company policies and procedures governing infusion therapy.

Education and/or Experience Requirements

• College degree preferred.
• 2+ years experience working in healthcare.
• 1+ year experience working with staffing nurses.

Basic Qualifications

• Good time‑management skills with the ability to handle various open referrals simultaneously.
• Excellent verbal, written communication and critical thinking skills.
• Communicate in a timely manner.

Additional Information

Can you reliably commute to Westchase every Mon‑Fri, 8:30a-5p?

Do you have experience working in healthcare?

Do you have previous home infusion or specialty pharmacy experience? If yes, please describe.

What is your pay expectations for the role?

What is your words per minute typing speed?