Patient Coordinator - Nursing

Prosper Infusion; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Prosper Infusion is looking for a dedicated team member to join our nursing team in Tampa, Florida. In this role, you will coordinate care for patients receiving home infusions, ensuring a professional and supportive environment.

The ideal candidate will have strong communication and customer service skills, with a high school diploma required and pharmacy experience preferred. Join us in making a meaningful difference in the lives of our patients.

Qualifications

• Must meet continuing education requirements for clinical program.
• One-year experience in a retail or specialty pharmacy preferred.

Responsibilities

• Schedule nurses for home infusion therapy.
• Assist patients and healthcare providers over the phone.
• Document communications in medical records.
• Manage orders needing attention.
• Participate in staff and patient care meetings.

Skills

Excellent verbal communication

Customer service skills

Problem-solving skills

Critical thinking

MS Office proficiency

Education

High school diploma or equivalent

Associates or Bachelors degree

Job description

Prosper Infusion is an independent, high-growth specialty infusion pharmacy that is looking to redefine the way patients with rare disease receive home infusions. You will be working on our nursing team to efficiently help coordinate nursing for patients.

The two founders started Prosper Infusion because their family members needed a better option than the status quo. This is your opportunity to make a real difference and feel proud about the company you're supporting, where we treat every patients like VIPs, not just numbers.

Responsibilities

• Schedule nurses to provide home infusion therapy.
• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back.
• Documents questions and notes in medical records based on communication.
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff
• Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy
• Responsible for knowing and adhering to company policies and procedures governing infusion therapy

Skills and Abilities

• Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and procedures
• Ability to stay abreast of developments in the field of home infusion therapy
• Ability to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills
• Ability to learn quickly, solve problems, and make decisions that promote a positive impact on patient care
• Demonstrate excellent verbal, presentation, and written communication skills
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook

Qualifications

• High school diploma or equivalent
• Associates or Bachelors degree preferred, not required
• Excellence verbal and written communication skills
• Top notch customer service
• Must understand computer technology
• Previous experience at a specialty pharmacy preferred

One-year experience in a retail pharmacy or specialty pharmacy preferred