Infusion Patient Care Coordinator

Prosper Infusion; Westchase (FL); On-site; Full time

Job description

Overview

Prosper Infusion is an independent, high-growth specialty infusion pharmacy that is looking to redefine the way patients with rare disease receive home infusions. Come join our team and help patients who need infusion therapies for chronic conditions across neurology, rheumatology, and gastroenterology. The two founders started Prosper Infusion because their family members needed a better option than the status quo. This is your opportunity to make a real difference and feel proud about the company you're supporting, where we treat every patients like VIPs, not just numbers.

Responsibilities

• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back.
• Documents questions and notes in medical records based on communication.
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff.
• Attend and participate in all staff meetings, patient care meetings, in‑service education, or on‑going educational training with demonstration of competency specific to the pharmacy.
• Responsible for knowing and adhering to company policies and procedures governing infusion therapy.

Skills and Abilities

• Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and procedures.
• Ability to stay abreast of developments in the field of home infusion therapy.
• Ability to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills.
• Ability to learn quickly, solve problems, and make decisions that promote a positive impact on patient care.
• Demonstrate excellent verbal, presentation, and written communication skills.
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook.

Qualifications

• High school diploma or equivalent.
• Associates or Bachelors degree preferred, not required.
• Excellence verbal and written communication skills.
• Top notch customer service.
• Must understand computer technology.
• Previous experience at a specialty pharmacy preferred.

One-year experience in a retail pharmacy or specialty pharmacy preferred.