Full Time Branch Ambassador - Bunkie Area

Capital One National Association; Bunkie (LA); On-site; USD 39,312 - 48,048; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Inclusive Work Environment

Job summary

An innovative banking institution is seeking a Branch Ambassador to redefine the banking experience in the Bunkie area. In this engaging role, you will connect with customers, assist them with their financial needs, and perform a variety of banking transactions. The ideal candidate is friendly, adaptable, and passionate about delivering exceptional customer service. You'll work closely with a dynamic team, leveraging technology to enhance customer interactions and promote financial literacy. Join a forward-thinking organization that values diversity and inclusion, and be part of a team that is dedicated to improving the financial lives of the community.

Qualifications

• 1+ years of experience in retail, sales, or customer service.
• Strong cash handling skills and compliance awareness.

Responsibilities

• Engage with customers to resolve inquiries and enhance their banking experience.
• Perform transactions and ensure compliance with banking policies.

Skills

Customer Service

Cash Handling

Sales

Adaptability

Digital Savvy

Education

High School Diploma or GED

Associate’s Degree

Tools

Banking Software

iPads

Job description

Full Time Branch Ambassador - Bunkie Area

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience

Preferred Qualifications:
- Associate’s degree
- 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Bunkie, LA: $43,680 - $43,680 for Branch Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.