Full Time Branch Ambassador - Bogalusa Area

Capital One National Association; Bogalusa (LA); On-site; USD 39,312 - 48,048; Full time

Benefits offered by this job

Comprehensive health benefits

Financial benefits

Inclusive work environment

Job summary

Capital One is seeking a Full Time Branch Ambassador in the Bogalusa Area. This role involves redefining the banking experience and engaging with customers on product knowledge and transactions.

The ideal candidate will have a high school diploma or equivalent, at least 1 year of retail or customer service experience, and strong cash handling skills. The position offers a salary around $43,680 annually.

Benefits include comprehensive health and financial plans to support your well-being.

Qualifications

• Minimum of 1 year in retail, sales, or customer service.
• At least 6 months of cash handling experience.
• Strong customer service orientation.

Responsibilities

• Perform a wide variety of transactions including cash handling.
• Resolve customer inquiries quickly and efficiently.
• Educate customers on banking products and services.
• Travel between branches to support customer needs.

Skills

Retail experience

Customer service skills

Cash handling

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Job description

Full Time Branch Ambassador - Bogalusa Area

The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience‑obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.

Responsibilities

• Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures.
• Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
• Support customers throughout the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
• Educate customers on other banking channels as well as products and services to help guide them toward their financial goals.
• Travel between branches in the assigned local area and support the market that you are assigned.
• Work with an energized team of banking professionals to inspire teammates and enhance customer retention and engagement.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree.
• 2+ years of Retail, Sales, or Banking Experience.

Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

Minimum and maximum full‑time annual salaries for this role in Bogalusa, LA: $43,680.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

EEO Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws allowing background checks.