Full Time Branch Ambassador - Central Suffolk Area

Capital One Group; Village of Patchogue (NY); Vor Ort; USD 51.542 - 54.600; Vollzeit

Benefits dieser Stelle

Comprehensive health benefits

Competitive salary

Inclusive work environment

Zusammenfassung

A leading financial institution is looking for a Full Time Branch Ambassador in the Central Suffolk Area. This role involves engaging with customers, providing support with banking services, and ensuring compliance with regulations. Ideal candidates should have a customer service background, cash handling experience, and a positive attitude towards learning about financial products. The position offers a competitive salary range and opportunities for personal growth within the reimagined branch experience.

Qualifikationen

• 1 year of Retail, Sales or Customer Service experience.
• 6 months of cash handling experience.

Aufgaben

• Connect with customers and assist with technology challenges.
• Ensure compliance with all audit and security policies.
• Support customers in cash handling and service needs.
• Travel between branches in assigned local area.

Kenntnisse

Customer service

Cash handling

Retail experience

Sales experience

Technology savvy

Ausbildung

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Jobbeschreibung

Full Time Branch Ambassador - Central Suffolk Area

Join to apply for the Full Time Branch Ambassador - Central Suffolk Area role at Capital One

The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Responsibilities

• Friendly and engaging, connect with customers, help with technology challenges, casual conversation, show services and products.
• Reduce customer financial anxiety by determining personal and business financial needs; pull in experts to guide them.
• Ensure compliance with all audit and security policies and federal regulations.
• Support customers in all areas of the branch, from cash handling and service needs, to rotating throughout the branch based on customer needs.
• Improve overall retail customer experience with fewer handoffs; every Ambassador is equally “the expert”.
• Curious and eager to learn; receive training on Capital One products, services, experiences.
• Digitally savvy; showcase mobile and online experience using branch laptops and iPads; educate customers on other banking channels.
• Team player; work with energized bank professionals and inspire teammates.
• Research and answer customer inquiries to enhance retention and engagement using tools and channels to recommend solutions.
• Travel between branches in assigned local area and support the market assigned.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

• Bohemia, NY: $51,542 - $54,600
• Lake Grove, NY: $51,542 - $54,600
• Patchogue, NY: $51,542 - $54,600
• Ronkonkoma, NY: $51,542 - $54,600

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

No agencies please.