Full Time Branch Ambassador - New Jersey Market

Capital One National Association; Plainfield (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Inclusive Work Environment

Job summary

Join a forward-thinking company as a Branch Ambassador, where your passion for customer service meets innovative banking solutions. In this role, you'll connect with customers, assist them with transactions, and provide guidance on financial needs. With a focus on enhancing customer experiences, you'll be part of a dynamic team that values adaptability and a growth mindset. This opportunity not only allows you to showcase your interpersonal skills but also to learn and grow within a supportive environment. If you're ready to redefine banking and make a difference in your community, this position is for you!

Qualifications

• 1+ year of retail, sales, or customer service experience required.
• 6+ months of cash handling experience required.

Responsibilities

• Engage with customers and assist with banking transactions.
• Educate customers on products, services, and digital banking.

Skills

Customer Service

Cash Handling

Retail Sales

Communication

Problem Solving

Digital Savviness

Team Collaboration

Education

High School Diploma or GED

Associate's Degree

Job description

Full Time Branch Ambassador - New Jersey Market

The Reimagined Branch Experience:

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

Here’s what we’re looking for in you:

• You’re friendly and engaging and can connect with customers. Yep, you’re a people person—whether you’re helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer.
• You will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. You’ll get to pull in experts that can help guide your customers to their financial destination.
• You’re aware of the importance of being compliant when working at a bank. You’ll ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You’ll support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs.
• The overall retail customer experience is improved with fewer handoffs; every Ambassador is equally “the expert”.
• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals.
• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience, using the branch’s laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services.
• Are you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you.
• You’ll research and answer customer inquiries with the intent of enhancing customer retention and engagement by leveraging various tools and channels to recommend appropriate solutions.
• You’ll be able to travel between branches in assigned local area and support the market that you are assigned.

If you’re nodding along and like what you’re reading, let’s talk.

Basic Qualifications:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience

Preferred Qualifications:
- Associate’s degree
- 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.