Full-Time Beauty Advisor | South Coast Plaza

LVMH Perfumes & Cosmetics; Costa Mesa (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Guerlain counter in Costa Mesa is seeking a full-time beauty advisor to drive retail sales and deliver a premium client experience. You will provide product information, makeup artistry guidance, and flawless service at the counter.

Responsibilities include meeting sales goals, maintaining counter presentation, handling inquiries by phone, text, or email, and building lasting client relationships through regular follow-up.

Qualifications

• 2+ years of prestige beauty sales experience.
• Ability to effectively manage customer expectations and build loyal relationships.
• Excellent organizational skills.
• Superior written and verbal communication skills.

Responsibilities

• Achieve retail sales goals and productivity objectives.
• Provide full-range customer service including product information, sales, and in-store events execution.
• Ensure all customer communications are courteous, cordial, and professional.
• Maintain counter area and products as clean, well-organized, and well-presented.
• Meet retail sales plan objectives and track productivity as directed by employer.
• Assist customers with Guerlain product selection and shade guidance.
• Resolve customer questions by phone, text, or email, including follow-up replies.
• Maintain client registration program and nurture customer relationships.
• Adhere to all retailer policies and practices; support special projects and duties as needed.

Skills

2+ years prestige beauty sales

Tools

Microsoft Office

Job description

• Full-time
• Compensation: USD 30 - USD 33.00 - hourly

Company Description

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House's founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women

Since then, five successive generations of Guerlain perfumers have held the House's creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise, and wonder

Guerlain is part of the LVMH Group.

Job Description

• Achieve retail sales goals or annual productivity goals.
• Provide full-range customer service including product information, sales, and execution of all in-store events.
• Ensure that all communications with customers are courteous, cordial, and professional.
• Ensure that retail counter area and products are clean, well-organized and well-presented at all times.
• Meet retail sales plan objectives and track productivity as determined by employer.
• Answer and respond to customer requests regarding Guerlain and its product lines.
• Provide consultation to customers for selection of cosmetic shades, skin treatment, makeup application, artistry, and fragrance.
• Resolve customer issues or questions by telephone, text, or email, including research and preparation of reply correspondence.
• Maintain client registration program, sustain customer relationships, and generate new business through regular communication.
• Adhere to all policies and practices of the retailer.
• Special projects and miscellaneous duties as dictated by the needs of the business.
• Conduct all other job-related activities.

SUPERVISION RECEIVED

Business Manager

Qualifications

• 2+ years of prestige beauty sales experience
• Ability to effectively manage customer expectations and build loyal customer relationships
• Excellent organizational skills
• Superior written and verbal communication skills
• CRT experience and aptitude in learning how to access computer-based inventory and order status detail
• Knowledge of Microsoft Office for Windows and Excel
• Based in assigned retail locations for the sale of Guerlain products
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-33.00/hour.