Full Time - Back End Clerk - Day

Lowe's Companies, Inc.; Monroeville (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Job summary

Lowe's Companies, Inc. in Monroeville, PA is seeking a Back-End Clerk to support the Receiving Office. You will process returns, manage RTV/RTM activities, coordinate credits, and keep accurate records. You will also assist with receiving, inventory updates, labeling, and safe handling of items.

Role requires attention to detail, ability to work with vendors and store teams, and commitment to safety and process compliance.

Qualifications

• Experience filing merchandise receiving paperwork.
• Experience with store inventory receiving and administration.
• Experience with data entry in warehouse systems.
• Experience communicating with vendors or customers about returns or contracts.
• Experience accepting or processing returns in retail.

Responsibilities

• Process customer returns following policies and procedures.
• Execute RTV/RTM processes with documentation and shipment prep.
• Coordinate vendor credits and replacements per guidelines.
• Sort and disposition returned merchandise (restock, return, dispose).
• Maintain records of all return transactions and documentation.
• Assist with receiving shipments and verify merchandise.
• Process receiving paperwork and update inventory systems.
• Ensure proper labeling, storage, and routing of merchandise.
• Support inventory accuracy with routine checks and reports.
• Generate reports on returns, damaged goods, and inventory exceptions.
• Coordinate with receiving/store teams for efficient product flow.
• Maintain organized backroom and return areas.
• Follow safety procedures for material handling.
• Identify hazardous items and handle accordingly.
• Provide basic support for customer return inquiries.
• Communicate with vendors/manufacturers to facilitate returns or credits.
• Support receiver/stocker teams with truck unloading and PO processing.
• Other duties as assigned.

Skills

Merchandise receiving paperwork

Store inventory receiving

Warehouse data entry

Vendor/customer communications

Returns processing

Education

High school diploma or GED

Job description

Key Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.