Full Time - Back End Clerk - Day

Lowe's Companies, Inc.; Town of Ithaca (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement account with company

Paid time off

Associate Discount

Bonuses (eligibility)

Job summary

Lowe's Companies, Inc. in the United States is seeking a Back-End Clerk to support returns processing and receiving duties. You will manage returns, RTV/RTM activities, vendor credits, and ensure documentation and records are accurate.

This role requires unloading and receiving shipments, updating inventory systems, and coordinating with store teams for smooth product flow. A background in retail returns and inventory administration is preferred, with broad associate benefits available.

Qualifications

• Experience processing and filing merchandise receiving paperwork.
• Experience with store inventory receiving and administration.
• Warehouse data entry and bookkeeping experience.
• Communication with vendors or customers regarding returns or contracts.
• Retail experience handling returns.

Responsibilities

• Process customer returns per policy.
• Execute RTV/RTM: documentation, packaging, shipment prep.
• Coordinate vendor credits and replacements.
• Sort and disposition returned merchandise based on condition.
• Maintain records of all return transactions and documentation.
• Assist receiving shipments and verify merchandise.
• Process receiving paperwork and update inventory.
• Label, store, and route merchandise to appropriate locations.
• Support inventory accuracy through routine checks.
• Generate reports on returns, damaged goods, and inventory exceptions.
• Coordinate with receiving/store teams for product flow.
• Maintain backroom and return area organization.
• Follow safety procedures for material handling and hazardous items.
• Provide basic support for customer return inquiries when needed.
• Collaborate with vendors/manufacturers for returns or credits.

Skills

Returns processing

Inventory receiving

Data entry

Vendor communications

Retail experience

Documentation

Education

High school diploma or GED

Job description

Key Responsibilities

• Process customer returns in accordance with company policies and procedures
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
• Coordinate vendor credits and replacements as required, following established guidelines
• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
• Maintain accurate records of all return transactions and associated documentation
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
• Process receiving paperwork and update inventory systems accurately
• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
• Support inventory accuracy through routine checks and report discrepancies to leadership
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions
• Coordinate with receiving and store teams to ensure efficient product flow
• Maintain organization of backroom and return areas
• Follow all safety procedures related to material handling, hazardous materials, and equipment use
• Identify and properly handle hazardous or restricted items in accordance with guidelines
• Maintain a clean, organized, and safe work environment
• Provide basic support for customer return inquiries when needed
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED
• 1 year of experience processing and filing merchandise receiving paperwork
• 1 year of experience with store inventory receiving and administration
• 6 months of experience in warehouse data entry/bookkeeping
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
• 6 months of retail experience accepting or processing returns

Pay Range: $16.00 - $17.95 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health, Dental and Vision insurance

• Life and Disability insurance

• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

• Flexible spending and health savings accounts

• 401(k) Retirement account with company match

• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs

• Education support programs, including tuition assistance and trade skills scholarships

• Business Travel Accident insurance

• Maternity and Parental leave

• Adoption assistance

• Lowe's Associate Discount and broad discount platform

• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540branches and 120distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.