Part Time – Back End Clerk – Flexible

Lowes; Tulsa (OK); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Lowe’s in the United States is hiring a Back-End Clerk to support the Receiving Office, process returns, and manage inventory flows. You will handle RTV/RTM, coordinate credits or replacements, and ensure accurate records and proper stocking across sales floors and backrooms.

The role includes assisting with receiving, updating systems, and maintaining safe, organized work areas. Prior warehouse or retail return experience is valued.

Qualifications

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry/bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns per company policies and procedures.
• Execute RTV and RTM processes with documentation, packaging, and shipment prep.
• Coordinate vendor credits and replacements per guidelines.
• Sort and disposition returned merchandise by condition and policy.
• Maintain accurate records of all return transactions and documentation.
• Assist with receiving shipments and verify merchandise against shipping docs.
• Process receiving paperwork and update inventory systems accurately.
• Ensure merchandise is labeled, stored, and routed appropriately.
• Support inventory accuracy through routine checks and report discrepancies.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams for efficient product flow.
• Maintain backroom and return area organization.
• Follow safety procedures for material handling and hazardous items.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements.
• This role supports administrative and logistical functions within the Receiving Office, including record retention and PO processing.
• May be assigned additional duties as needed.

Skills

Attention to detail

Communication with vendors/customers

Inventory coordination

Education

High school diploma or GED

Tools

Inventory systems

Job description

Key Responsibilities

• Process customer returns in accordance with company policies and procedures


• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation


• Coordinate vendor credits and replacements as required, following established guidelines


• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy


• Maintain accurate records of all return transactions and associated documentation


• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation


• Process receiving paperwork and update inventory systems accurately


• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)


• Support inventory accuracy through routine checks and report discrepancies to leadership


• Generate and review standard reports related to returns, damaged goods, and inventory exceptions


• Coordinate with receiving and store teams to ensure efficient product flow


• Maintain organization of backroom and return areas


• Follow all safety procedures related to material handling, hazardous materials, and equipment use


• Identify and properly handle hazardous or restricted items in accordance with guidelines


• Maintain a clean, organized, and safe work environment


• Provide basic support for customer return inquiries when needed


• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures


• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed


• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED


• 1 year of experience processing and filing merchandise receiving paperwork


• 1 year of experience with store inventory receiving and administration


• 6 months of experience in warehouse data entry/bookkeeping


• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment


• 6 months of retail experience accepting or processing returns

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit ++Lowes.com++.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.