Part Time - Back End Clerk - Flexible

Lowe's Companies, Inc.; Tulsa (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Back-End Clerk in Tulsa to process customer returns in line with company policies and manage RTV/RTM activities.

You will coordinate with vendors for credits or replacements and ensure proper documentation and packaging for shipments. The role requires maintaining accurate return records, assisting with receiving, updating inventory systems, labeling, storing, and routing merchandise.

Qualifications

• Ability to process returns per policies.
• Experience with RTV/RTM and documentation.

Responsibilities

• Process customer returns following company policies.
• Execute RTV/RTM processes including packaging and shipment prep.
• Coordinate vendor credits and replacements as needed.
• Sort and disposition returned merchandise based on condition.
• Maintain records of all return transactions and related docs.
• Assist with receiving, unloading trucks, and verifying merchandise.
• Process receiving paperwork and update inventory systems.
• Ensure items are labeled, stored, and routed correctly.
• Support inventory accuracy with routine checks and report discrepancies.
• Generate reports on returns, damaged goods, and inventory exceptions.
• Coordinate with receiving/store teams for efficient product flow.
• Maintain backroom and return area organization.
• Follow safety procedures for material handling and hazardous materials.
• Identify and handle hazardous or restricted items.
• Provide basic customer return inquiries support.
• Communicate with vendors or manufacturers for returns, credits, or replacements.
• Support at Receiving Office including record retention and truck schedules.
• May handle other duties as assigned.

Skills

Returns processing

Inventory accuracy

Vendor coordination

Safety compliance

Tools

Inventory systems

Job description

• Process customer returns in accordance with company policies and procedures


• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation


• Coordinate vendor credits and replacements as required, following established guidelines


• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy


• Maintain accurate records of all return transactions and associated documentation


• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation


• Process receiving paperwork and update inventory systems accurately


• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)


• Support inventory accuracy through routine checks and report discrepancies to leadership


• Generate and review standard reports related to returns, damaged goods, and inventory exceptions


• Coordinate with receiving and store teams to ensure efficient product flow


• Maintain organization of backroom and return areas


• Follow all safety procedures related to material handling, hazardous materials, and equipment use


• Identify and properly handle hazardous or restricted items in accordance with guidelines


• Maintain a clean, organized, and safe work environment


• Provide basic support for customer return inquiries when needed


• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures


• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed


• This individual may be held accountable for other duties as assigned

Key Responsibilities

• Process customer returns in accordance with company policies and procedures


• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation


• Coordinate vendor credits and replacements as required, following established guidelines


• Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy


• Maintain accurate records of all return transactions and associated documentation


• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation


• Process receiving paperwork and update inventory systems accurately


• Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)


• Support inventory accuracy through routine checks and report discrepancies to leadership


• Generate and review standard reports related to returns, damaged goods, and inventory exceptions


• Coordinate with receiving and store teams to ensure efficient product flow


• Maintain organization of backroom and return areas


• Follow all safety procedures related to material handling, hazardous materials, and equipment use


• Identify and properly handle hazardous or restricted items in accordance with guidelines


• Maintain a clean, organized, and safe work environment


• Provide basic support for customer return inquiries when needed


• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures


• In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed


• This individual may be held accountable for other duties as assigned

Preferred Qualifications

• High school diploma or GED


• 1 year of experience processing and filing merchandise receiving paperwork


• 1 year of experience with store inventory receiving and administration


• 6 months of experience in warehouse data entry/bookkeeping


• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment


• 6 months of retail experience accepting or processing returns

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.