Full Time Assistant Store Manager (Store 1664)

GameStop; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading gaming retailer is seeking a Full Time Assistant Store Manager in Fort Lauderdale. In this role, you will support store operations, provide exceptional guest service, supervise associates, and maintain store organization. The ideal candidate has retail management experience and a passion for gaming products. Join us in shaping the future of gaming with competitive pay and a dynamic work environment.

Qualifications

• Proof of identity and legal work eligibility in the US.
• Minimum age 18.
• Retail management experience preferred.
• Retail sales/guest service experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service and assist with gaming needs.
• Support the shopping environment and monitor associate performance.
• Process transactions accurately using the POS system.
• Maintain store cleanliness and fulfill Omni-Channel orders.
• Supervise staff and address hazards promptly.

Skills

Outgoing personality with strong people skills

Effective communication skills

Ability to work in a fast-paced environment

Basic math and alphabetizing skills

Education

High school diploma or equivalent

Degree in business, marketing, or related preferred

Job description

Full Time Assistant Store Manager (Store 1664)

Join us at GameStop as a Full Time Assistant Store Manager (Store 1664). We are committed to providing exceptional service and delivering the latest in gaming products. As a leading global retailer, we pride ourselves on offering a wide range of gaming merchandise to cater to gamers worldwide. Our mission is to create unforgettable experiences by pushing the boundaries of what's possible in gaming. Whether you're a hardcore gamer or just starting out, we have something for everyone. Join us to shape the future of gaming and bring the best gaming products to the world!

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Assistant develops and promotes a sales culture by creating individualized solutions for every guest and providing outstanding guest service. Responsibilities include ensuring products are visible and accessible, building sales through product and gaming knowledge, maintaining a clean and organized environment, and growing guest loyalty. The role supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Essential Job Duties and Responsibilities

• Provide best-in-class guest service: greet guests, respond to questions, assist with gaming needs, inform about promotions, recommend items, and thank guests for shopping.
• Support the shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process transactions accurately using POS system, ensuring excellent guest service.
• Respond to guest comments/questions in person or on the phone; escalate issues when necessary.
• Promote GameStop’s guest benefits, e.g., reservations, trade-in, and loyalty programs.
• Assist with setting and training on guest service expectations for store associates.
• Monitor and provide feedback on associate performance; ensure onboarding and training are completed.
• Schedule staff, ensuring optimal coverage and adherence to guidelines.
• Approve payroll, manage time off, and verify payments.
• Maintain store cleanliness, organization, and proper functioning of fixtures and equipment.
• Fulfill Omni-Channel orders daily.
• Protect assets through inventory control and loss prevention.
• Support sales and profit goals, and complete administrative duties.
• Manage inventory counts, restocking, and product organization.
• Reconcile daily transactions and ensure accurate bank deposits.
• Inspect shipments for discrepancies and conduct inventories.
• Maintain safety standards and address hazards promptly.
• Organize store records and manuals.
• Supervise and delegate tasks in the absence of the Store Manager.
• Adhere to company policies and procedures, including opening and closing routines.

Qualifications

• Proof of identity and legal work eligibility in the US.
• Minimum age 18.
• High school diploma or equivalent; degree in business, marketing, or related preferred.
• Retail management experience preferred.
• Retail sales/guest service experience preferred.
• Video game knowledge preferred.

Key Skills and Abilities

• Outgoing personality with strong people skills.
• Genuine assistance to guests.
• Effective communication skills; bilingual in English/Spanish preferred.
• Ability to work in a fast-paced environment.
• Independent and team work skills.
• Operate POS system; basic math and alphabetizing skills.
• Flexible schedule, including nights, weekends, and holidays.
• Constructive pressure management and problem-solving skills.
• Reliable, trustworthy, and good judgment.
• Ability to stand and move for up to 12 hours; lift up to 30 lbs.

Note: Job descriptions may change based on business needs. GameStop is an equal opportunity employer and provides accommodations for disabilities.