Full Time Assistant Store Manager (Store 5119)

GameStop; Grandville (MI); On-site; USD 20,980 - 26,491; Full time

Job summary

A leading gaming retailer in Grandville, Michigan is seeking a Full Time Assistant Store Manager. The successful candidate will ensure exceptional guest service, assist in managing retail operations, and train associates. Ideal applicants should have prior retail management experience, enjoy gaming, and excel in customer interactions. The position promises a dynamic retail environment with competitive pay.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service.
• Support the total shopping environment.
• Process guest purchases/returns using the POS system.
• Promote GameStop's guest benefits.
• Assist the Store Manager with training store associates.

Skills

Outgoing personality

Strong people skills

Verbal and written communication

Basic math skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in business, marketing, or related field

Tools

POS system

Job description

Full Time Assistant Store Manager (Store 5119)

Join to apply for the Full Time Assistant Store Manager (Store 5119) role at GameStop.

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases/returns using the POS system, including handling correct changes, bagging, providing receipts, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop\'s guest benefits, such as new title reservations, trade-in, and Pro Rewards programs.
• Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed, ensuring alignment with guest service expectations.
• Provide recognition and feedback to associates; document performance in the HR system in partnership with the Store Manager.
• Ensure onboarding and training for associates prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates to meet guidelines, manage breaks and meals, and supervise staffing to maintain guest service levels.
• Approve payroll, manage time off, and ensure accurate pay for time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in working order.
• Fulfill Omni-Channel orders and ship daily.
• Protect assets through inventory control and loss prevention; inspect packages at closing and communicate concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and complete required admin/operational duties.
• Conduct store inventory counts, stock/restock merchandise, and organize products on the sales floor.
• Balance daily transactions in the POS system; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies; conduct inventories and report issues to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
• Maintain associate and guest safety; address hazardous situations and report injuries per guidelines.
• Help maintain store records/files and keep manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all GameStop policies and procedures and follow opening/closing procedures.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Key Skills and Abilities

• Outgoing, welcoming personality with strong people skills.
• Provide genuine and individualized guest assistance during every visit.
• Clear verbal and written communication; English proficiency; bilingual English/Spanish preferred.
• Ability to perform in a fast-paced environment and work independently or in a team.
• Attendance, safety, and respectful workplace standards consistent with company expectations.
• Operate POS system; basic math and alphabetizing skills.
• Complete required paperwork accurately and follow written or verbal instructions.
• Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Ability to work alone or move about the store; stand for extended periods and lift up to 30 lbs as needed.

Job descriptions are subject to change. GameStop is an equal employment opportunity employer and provides reasonable accommodations as required by law.

Compensation: $15.23 - $19.23 per hour

Employment type: Full-time

For more information about this and other opportunities, please apply online.