Full Time Assistant Customer Service Manager DLT

Harris Teeter; Matthews (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking a Supervisor for their Customer Service Department. The role involves overseeing a large team, ensuring excellent customer service, and performing various operational tasks. Ideal candidates will possess strong supervisory skills, a commitment to customer service, and the ability to manage multiple tasks effectively. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• 1-3 years related experience or equivalent.
• Dedication to customer service and teamwork.

Responsibilities

• Supervise up to 120 associates in Customer Service Department.
• Assist Department Manager with overall direction and evaluation.
• Perform duties of customer service clerks and cashiers as needed.

Skills

Supervisory Skills

Communication

Interpersonal Skills

Teamwork

Education

High school diploma or GED

Tools

Internet Software

Spreadsheets

Word Processing

Job description

Supervisory Role in Customer Service Department

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and the accounting office. Assist the Department Manager with the overall direction, coordination, and evaluation of these departments. Responsibilities include:

1. Performing floor monitor duties
2. Interviewing and training associates
3. Planning, assigning, and directing work
4. Assisting in performance appraisals
5. Reward and discipline of associates
6. Addressing complaints and resolving problems
7. Ensuring compliance with Customer Service Store Visit Audit and Loss Prevention Front End Audit
8. Providing immediate coaching/feedback to associates not meeting expectations
9. Performing duties of customer service clerks, accounting office associates, cashiers, and baggers as needed

To succeed, the individual must be capable of performing each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Qualifications and Skills

• Supervisory Skills: Commitment to customer service, excellent communication, interpersonal skills, flexibility, patience, and ability to manage multiple tasks under pressure
• Education and Experience: High school diploma or GED; 1-3 years related experience or equivalent
• Personal Skills: Dedication to customer service, teamwork, and willingness to participate in training
• Language Skills: Ability to read, write, and communicate effectively in English
• Computer Skills: Knowledge of internet software, email, inventory, spreadsheets, and word processing
• Mathematical Skills: Ability to perform basic arithmetic operations with money, weight, volume, and distance
• Reasoning Ability: Apply common sense to carry out instructions and solve problems

Additional Requirements

• Complete company training including orientation, safety, and technical skills

Physical Demands

Regularly required to stand, walk, handle objects, reach, talk, hear, and taste or smell. Occasionally climb, balance, stoop, kneel, or crouch. Must lift/move up to 25 pounds regularly and up to 40 pounds occasionally. Specific vision abilities required include close vision and depth perception.

Work Environment

Exposure to wet/humid conditions, moving mechanical parts, fumes, airborne particles, chemicals, and extreme cold. Noise level is usually moderate.

Posting Date: May 8, 2025