Full Time Assistant Customer Service Manager DLT

Harris Teeter; Cornelius (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full Time Assistant Customer Service Manager to lead a dynamic team in the Customer Service Department. This role involves supervising a diverse group of associates, ensuring exceptional customer service, and maintaining operational standards. Ideal candidates will possess strong communication and interpersonal skills, along with a commitment to fostering a positive team environment. This full-time position offers an exciting opportunity to grow within the retail sector while making a significant impact on customer satisfaction and team performance.

Qualifications

• Strong dedication to customer service and team-oriented attitude.
• Ability to manage multiple tasks under pressure effectively.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department.
• Address complaints and resolve problems while ensuring compliance.

Skills

Supervision Skills

Customer Service Commitment

Communication Skills

Interpersonal Skills

Flexibility

Problem Solving

Education

High School Diploma or GED

1-3 Years of Related Experience

Tools

Internet Software

Email

Spreadsheets

Word Processing

Job description

Full Time Assistant Customer Service Manager DLT

Join to apply for the Full Time Assistant Customer Service Manager DLT role at Harris Teeter.

This role involves supervising up to 120 associates in the Customer Service Department, including cashiers, baggers, customer service clerks, and the accounting office. The Assistant Manager assists the Department Manager with overall direction, coordination, and evaluation of these departments, and performs supervisory responsibilities in accordance with Harris Teeter's policies and standards.

Responsibilities include performing floor monitor duties, interviewing and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining staff, addressing complaints, and resolving problems. Ensuring compliance with store visit and loss prevention audits is essential. The role also involves providing coaching and feedback, and performing duties of customer service clerks, accounting associates, cashiers, and baggers as needed.

To succeed, candidates must be able to perform each essential duty satisfactorily. Requirements include:

1. Essential Functions: Supervision skills, commitment to customer service, excellent communication and interpersonal skills, flexibility, patience, and ability to manage multiple tasks under pressure.
2. Education and Experience: High school diploma or GED; 1-3 years of related experience or equivalent.
3. Personal Skills: Dedication to customer service, strong communication skills, team-oriented attitude.
4. Language Skills: Ability to read, comprehend, and present information effectively in English.
5. Computer Skills: Knowledge of internet software, email, inventory, spreadsheets, and word processing.
6. Mathematical Skills: Ability to perform basic arithmetic operations involving money, weight, volume, and distance.
7. Reasoning Ability: Ability to follow instructions and solve problems involving multiple variables.

Additional requirements include completing company training programs, physical ability to perform job duties, and working in environments that may involve humidity, noise, and exposure to chemicals.

This is a full-time, mid-senior level position in the retail industry, focused on customer service management.