Full Time AM Front Desk Agent

remingtonhotelscareers; North Canton (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hotels is seeking a dedicated Front Desk/Guest Services associate to warmly greet guests, manage check-in/check-out, and assist with pre-registration and reservations. You will post charges, operate front office systems, and handle daily transactions with accuracy.

The role requires familiarity with rates, discounts, and procedures for same-day bookings, cancellations, and relocations, while maintaining a high level of guest satisfaction.

Qualifications

• Excellent customer service and guest-facing communication.
• Ability to process reservations and payments accurately.
• Familiarity with front office systems and daily hotel transactions.
• Flexible schedule and ability to work AM shifts, weekends, and holidays as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and handle daily transactions.
• Manage cash handling, including receipts, checks, credit card information, and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation/relocation procedures when necessary.

Skills

Customer service

Team player

Communication skills

Multitasking

Job description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.


• Promptly, accurately and efficiently know how and where to post all charges.


• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.


• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.


• Review any reservations with special requests and work to block rooms accordingly.


• Have knowledge of hotel rates, discounts and how to handle each.


• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

What we are looking for

• High work ethic and self-initiative


• May be required to work varying schedules to include weekdays, weekends, and holidays for AM shift, 7:00am - 3:00pm.


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting/standing at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.