Full Time AM Front Desk Agent

Melrosehoteldc; Canton (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Free shuttle service

Breakfast included

Evening dining options

24-hour snacks

Job summary

Melrosehoteldc is seeking a friendly Front Desk Associate to greet guests, check them in and out, and assist with reservations at a Canton, OH area hotel. You will post charges, handle payments, and maintain knowledge of rates and discounts to ensure smooth guest experiences.

The role requires teamwork, strong communication, and the ability to work a variety of shifts, including weekends and holidays. A professional, customer-focused approach is essential.

Qualifications

• Excellent customer service and guest interaction skills.
• Ability to work as part of a team to deliver great guest experiences.
• Strong written and verbal communication throughout the shift.

Responsibilities

• Greet and check guests in/out; assist pre-registration and block reservations as needed.
• Post charges accurately and promptly in the system.
• Have working knowledge of Front Office computer or manual system for daily transactions.
• Manage cash handling and process payments from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures; handle same-day reservations.

Skills

Customer service

Team player

Communication skills

Job description

We're off I-77, a mile from Akron-Canton Airport, and our free shuttle covers a five mile radius. The Pro Football Hall of Fame, business headquarters, and shopping can be reached in 10 minutes. Enjoy breakfast and dinner in The Garden Grille® or 24-hour drinks and snacks in the Pavilion Pantry®. WiFi and parking are on us and we have meeting space available.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include weekdays, weekends, and holidays for AM shift, 7:00am - 3:00pm.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting/standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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