Full Time AM Front Desk Agent

Murrieta Hot Springs Resort; Canton (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Murrieta Hot Springs Resort in Canton, Ohio, seeks a friendly front desk associate to greet guests, check them in and out, and assist with pre-registration and blocking of reservations.

You will post charges, maintain front office records, and ensure accurate cash handling while delivering welcoming service to guests. The role requires teamwork, flexibility, and strong communication skills.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules, including weekdays, weekends and holidays (AM shift, 7:00am-3:00pm).
• Team player delivering great guest experiences.
• Office environment with long periods of sitting/standing.
• Clear verbal and written communication.
• Able to lift/move up to 25 pounds.
• Familiar with reservations, cancellations and relocation procedures.

Responsibilities

• Greet and check guests in/out; assist with pre-registration and block reservations.
• Post charges accurately in the Front Office system.
• Maintain working knowledge of front office transactions and daily tasks.
• Handle cash, checks and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Handle same-day reservations and follow cancellation/relocation procedures.

Skills

Strong work ethic

Team player

Customer service

Verbal & written communication

Cash handling

Reservations knowledge

Tools

Front Office system

Job description

We're off I-77, a mile from Akron-Canton Airport, and our free shuttle covers a five mile radius. The Pro Football Hall of Fame, business headquarters, and shopping can be reached in 10 minutes. Enjoy breakfast and dinner in The Garden Grille® or 24-hour drinks and snacks in the Pavilion Pantry®. WiFi and parking are on us and we have meeting space available.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include weekdays, weekends, and holidays for AM shift, 7:00am - 3:00pm.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting/standing at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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