FULL-TIME 3p-11p Front Desk Agent

CY Settlers Ridge; Gayly (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

Prescription discounts

Vision and dental

401K with company contribution

Free hotel room nights

Group life insurance

Disability programs

Verizon discount

Education assistance

Job summary

Concord Hospitality in Pittsburgh, PA is seeking a Front Desk & Guest Care associate at the Courtyard by Marriott Settlers Ridge. You’ll be the hub of guest interaction at the on-site front desk, delivering friendly, proactive service and handling guest needs with care.

Open availability with full-time hours, competitive pay, and a comprehensive benefits package including health plans, 401K, free room nights, life insurance, disability, and more.

Qualifications

• Front desk experience preferred but not required.
• Excellent guest service and communication skills.
• Ability to handle guest concerns professionally.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and satisfactorily.
• Post guest charges and handle cash following procedures.
• Manage guest mail and messages with privacy and professionalism.
• Know hotel programs and offers to share with guests.
• Communicate effectively with departments and management about guest feedback.
• Respond quickly to calls, lobby visitors, and front desk inquiries.
• Be knowledgeable of hotel safety and emergency procedures.

Skills

Front desk experience

Guest service

Customer service

Job description

Courtyard by Marriott Settlers Ridge

5100 Campbells Run Road

Pittsburgh, PA 15205, USA

• On-site


• Rate : $14 USD per hour


• Front Office


• Full-Time


• Requisition #: FULLT063343

Description

Front Desk & Guest Care

OPEN AVAILABILITY

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

• Competitive Pay


• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental


• 401K Retirement Program with company contribution – FREE MONEY!


• Complimentary Hotel Room Night Program – Receive 7 free nights a year


• Group Life Insurance equal to your annual salary


• Voluntary Short and Long Term Disability Programs


• Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon


• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities

• Assisting guests efficiently, courteously and professionally at all times


• Maintain a high level of service and hospitality


• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner


• Post guest charges, collect payments and follow all cash handling procedures as required by Concord


• Handle guest mail and messages with respect to privacy and professionalism


• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)


• Be a great communicator to various departments and management on guest comments and concerns


• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance


• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Qualifications

Experience

Preferred

Front Desk experience preferred but not required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.