Front Desk Clerk

Tapestry Conshohocken; Washington (Washington County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk in Washington, PA. This role involves being the hub of guest interaction, ensuring guests feel welcomed and supported. The ideal candidate should have strong interpersonal skills, be detail-oriented, and excel in a fast-paced environment.

Benefits include competitive wages, medical/dental insurance, a 401(k) program, and opportunities for training and career advancement. Join a company that values growth, community, and fun in the workplace!

Qualifications

• Prior hospitality or customer service experience is a plus.
• Ability to multitask and remain professional in a fast-paced environment.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexibility

Education

High school diploma or equivalent

Job description

Locations

PA, CY Washington
1800 Tanger Blvd
Washington, PA 15301, USA

PA, CY Washington
1800 Tanger Blvd
Washington, PA 15301, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT063180

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Qualifications

Skills

Behaviors

Preferred

Leader : Inspires teammates to follow them

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

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Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

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Education

Preferred

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.