Front Desk Lead

Tapestry Conshohocken; Pittsburgh (Allegheny County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term-dis

401(k) program with company match

Discounted room rates at Concord‑admin

Training, development, and career-adv.

Job summary

Homewood Suites Pittsburgh Downtown is seeking a Front Desk Clerk or Guest Services Clerk to warmly welcome guests from arrival to departure, handling check-ins and inquiries to ensure a smooth, comfortable stay.

Required are strong communication skills, the ability to multitask in a fast-paced environment, and a high school diploma; evenings, weekends, and holidays shifts are expected, with competitive wages and comprehensive benefits.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Able to multitask and stay professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexible to work varied shifts including evenings, weekends, and holidays.

Responsibilities

• Assist guests courteously and professionally at all times.
• Maintain high levels of service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Post guest charges and handle payments with cash handling procedures.
• Manage guest mail and messages with privacy and professionalism.
• Stay knowledgeable about hotel brand, travel programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Customer service

Multitasking

Professionalism

Detail-oriented

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Job description

Homewood Suites Pittsburgh Downtown
1410 Smallman St
Pittsburgh, PA 15222, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT062802

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.