Full Time 2nd Shift Women Shelter Associate

Kalamazoo Gospel Ministries; Kalamazoo (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Kalamazoo Gospel Ministries is seeking a dedicated staff member for its women’s shelter. The role emphasizes compassionate guest services, adherence to ministry values, and collaboration with shelter staff to meet basic guest needs and ensure a safe, respectful environment.

The position requires a High School Diploma or equivalent, strong written and verbal communication, and a commitment to confidentiality. Duties include reporting, first aid, and ongoing participation in staff meetings.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate clearly in writing.
• Ability to communicate verbally and in writing.
• Maintain confidentiality and accuracy in preparing and entering information.
• Interact with guests with compassion, representing the ministry in all interactions.
• Strong organizational skills.

Responsibilities

• Uphold, promote, and encourage organizational culture and values.
• Alert the Women's Shelter Manager of changes or concerns within the department.
• Maintain constant communication on shift with staff as needed.
• Incorporate Biblical principles into interactions with guests and staff.
• Provide spiritual care to guests as needed.
• Assist guests with basic needs during shifts.
• Submit all reports to the Women's Shelter Manager on time.
• Maintain confidentiality and privacy in accordance with policies.
• Handle guest complaints with diplomacy; refer to appropriate personnel as needed.
• Enforce discipline per Kalamazoo Gospel Ministries policies when necessary.
• Invest time in guests' lives to encourage growth.
• Perform simple first aid in emergencies.
• Attend all scheduled staff meetings.
• Perform all duties as required.
• Adhere to policies and procedures.

Skills

Ethical decision-making

Written communication

Verbal communication

Confidentiality

Guest management with grace

Organizational skills

Education

High School Diploma or equivalent

Tools

Computer

Phone

Fax

Job description

General Description:

The Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and statement of purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.

Essential Functions:

• As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefully seek to establish and maintain a culture that is based on grace and affirms and advances KGM's vision and purpose.
• Alert the Women's Shelter Manager of any changes or concerns within the department.
• Maintain constant communication while on shift with other Women's shelter staff as needed.
• Incorporate Biblical principles into interactions with guests and other staff that build positive and productive relationships.
• Maintain a loving and peaceful environment by exercising spiritual care over guests as needed.
• Assist guests with basic needs while on their shift.
• Submit all reports to the Women's Shelter Manager as requested on time.
• Must exercise utmost diplomacy and tact to provide excellent guest service, practicing confidentiality and privacy protocol in accordance with Kalamazoo Gospel Ministries Policies.
• Exercises problem-solving and conflict resolution skills when handling guest complaints; referring guest complaints to appropriate personnel as needed.
• Hold guests accountable for inappropriate behavior and enforce discipline procedures when necessary according to the Kalamazoo Gospel Ministries policies.
• Invest time in guests lives that will encourage positive growth both at the mission and in their future.
• Perform simple yet effective first aid care in emergencies.
• Attend all scheduled staff meetings.
• Performs all duties as may be required.
• Adhere to the policies and procedures of the Kalamazoo Gospel Ministries.

Knowledge, Skills, and Abilities Required:

• Highly ethical with the ability to make smart, timely decisions.
• Ability to construct written correspondence which is both clear and concise.
• Ability to communicate extremely well both verbally and in writing.
• Ability to maintain a high level of confidentiality and accuracy in preparing and entering information.
• Ability to handle difficult guests with firm grace and love. Representing Christ and the Ministry in all interactions
• Excellent organization skills.

Personal Attributes and Values:

• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.
• Be a consistent witness for Jesus Christ
• Exhibit spiritual maturity as defined by evangelical biblical standards and in accordance with the employee handbook.
• Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life transformation in an urban setting.
• Demonstrates a courteous and Christ-like manner with internal and external partners
• Highly ethical with the ability to make smart, rapid decisions; demonstrates excellent integrity.
• Flexible, cooperative spirit
• Possess and promote a drug, nicotine free lifestyle.

Working Conditions/Physical Factors:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Standing/Walking
• Lifting up to 50lbs

Equipment/Tools Used:

• Computer
• Phone
• Fax

Education/Experience and/or Certification:

• High School Diploma or equivalent