Full-Stack Engineer, Real-Time Support Platform

Stripe, Inc.; United States; Hybrid; USD 180,000 - 240,000; Full time

Job summary

Stripe, Inc. is seeking a seasoned full-stack engineer to join Support Experience Engineering, powering the tools and infrastructure for global customer support at scale.

The role focuses on designing and maintaining backend and frontend services (React and Ruby), expanding live-channel integrations, and collaborating across Infrastructure, Product, and Operations to resolve merchant and user issues in real time.

Qualifications

• Minimum 5+ years of software engineering experience.
• Native Mandarin fluency.
• Frontend proficiency with React and backend with Ruby.
• Excellent communication with technical and non-technical stakeholders.
• Ability to reason and unblock progress across ambiguous domains.

Responsibilities

• Design, build, and maintain full-stack services and infrastructure for global support operations.
• Expand and deepen live channel integrations across messaging, voice, and other platforms.
• Debug and resolve critical production issues across services and stack levels.
• Collaborate with internal stakeholders to deliver large-scale features and improve tooling.
• Work effectively in a distributed and hybrid team with strong communication.

Skills

Mandarin (native)

Full-stack eng

React

Ruby

Communication

Ambiguity handling

Cross-functional collaboration

Customer empathy

Tools

Docker

Kubernetes

AWS

GraphQL

gRPC

Job description

Stripe, Inc. is seeking a seasoned full-stack engineer to join Support Experience Engineering, powering the tools and infrastructure for global customer support at scale.

The role focuses on designing and maintaining backend and frontend services (React and Ruby), expanding live-channel integrations, and collaborating across Infrastructure, Product, and Operations to resolve merchant and user issues in real time.