Fulfilment Operations Coordinator

IKEA

Draper (UT)

On-site

USD 30,000 - 43,000

Full time

14 days+

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Benefits offered by this job

Generous paid time off

Paid parental leave

Co-worker discount

Retirement plans

Dental and vision plans

Safety shoe reimbursement

24/7 telehealth visits

Education assistance and learning

Job summary

IKEA is recruiting for a role based in Draper, Utah, focused on customer fulfilment within our omnichannel operations. You will help ensure products are available, handled with care, and delivered with high quality across touchpoints, contributing to an end-to-end, process-oriented organization.

You will support daily operations in picking, packing, loading, replenishment, and yard activities, coordinating tasks to maintain flow and strong customer outcomes.

Responsibilities

Support daily operations across fulfilment areas, ensuring on-time tasks with customer focus.
Coordinate daily tasks with a holistic view to ensure efficient workflows.
Maintain a clean, safe, and sustainable workspace and train coworkers.
Assist in achieving goals set by the Fulfilment Team Leader and drive improvements.
Monitor processes, address deviations quickly, and implement improvements.

Job description

What you'll be doing day to day

Customer Fulfilment is essential in making IKEA a truly omnichannel retailer. You help create a seamless shopping experience for the many people by ensuring that products are available, handled with care, and delivered with great quality across all touchpoints. You contribute to an end‑to‑end, process‑oriented organization that works across functions to achieve strong business results together with our partners.

Contribute to daily operational excellence by supporting the team in planning, leading, and performing tasks across key fulfilment areas, including picking, packing, loading, unloading, goods replenishment, and yard operations. Ensures all activities are completed within agreed timelines and with the customer at the center of every decision.
Coordinate and prioritize daily tasks with a holistic view of the total operation, securing an efficient workflow and smooth handovers between functions.
Maintain a clean, organized, safe, and sustainable working environment in line with IKEA safety standards and Standard Operating Procedures. Ensure all co‑workers receive proper training and follow established routines to secure a safe and compliant operation.
Support the achievement of operational goals set by the Fulfilment/Replenishment Operations Team Leader, contributing to strong performance, continuous improvement, and a positive customer experience.
Oversee daily processes within the assigned area of responsibility, acting quickly on deviations, resolving issues in a timely manner, identifying improvement opportunities, and ensuring that all routines and working methods are consistently followed

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE: Permanent

BENEFITS ELIGIBLE: Yes

The pay range for this role is $21.92- $30.97

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!