Fulfillment Supervisor - Lead & Optimize On-Time Deliveries

Lowe's Companies, Inc.; Lorain (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Lowe’s is seeking a Manager-on-Duty to lead Fulfillment Associates and Team Leads, overseeing staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.

You will monitor KPIs, drive safety, and coach teams to deliver exceptional customer service, serving as on-duty leadership and maintaining powered equipment certifications as required.

Qualifications

• High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience
• 1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
• 1-2 Years Excellent problem-solving and decision-making abilities.
• 1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
• 1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)
• Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
• Basic skills to use technology such as smartphone and other general computer equipment.
• Ability to look, listen and to communicate verbally with others.
• Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Responsibilities

• Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
• Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
• Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
• Participate in picking, staging, and fulfilling activities as needed.
• Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
• Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
• Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Skills

Leadership

Team development

Problem-solving

Communication

Multitasking

Safety compliance

Customer-first mindset

Staffing management

Education

High School diploma or GED

3-5 years retail/fulfillment experience

Tools

Forklift Certification

Power equipment operation

Job description

Lowe’s is seeking a Manager-on-Duty to lead Fulfillment Associates and Team Leads, overseeing staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.

You will monitor KPIs, drive safety, and coach teams to deliver exceptional customer service, serving as on-duty leadership and maintaining powered equipment certifications as required.