Fulfillment Supervisor

Paycom - ATS; Lancaster (Lancaster County); On-site; USD 52,000 - 70,000; Full time

Job summary

Jay Group is seeking a Fulfillment Supervisor at our corporate headquarters in Lancaster, PA. You will oversee daily fulfillment operations, supervise a team, and drive efficiency by monitoring schedules, quality, and safety protocols to meet client expectations.

The role requires extensive leadership experience in a warehouse setting, strong communication, and the ability to coordinate with multiple departments to improve processes and safety.

Qualifications

• High School Diploma required.
• Associate degree or higher preferred.
• Five (5)+ years leading a team in a Warehouse environment.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of production management software (e.g., ERP systems).
• Ability to work under pressure and manage multiple tasks.
• Detail-oriented with focus on quality and efficiency.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with material handling equipment is a plus.
• Knowledge of safety regulations for warehouse equipment.

Responsibilities

• Supervise daily fulfillment and project operations and ensure goals are achieved on time.
• Ensure schedules are followed and adjust resources to meet demand or delays.
• Monitor product quality to meet standards and customer expectations.
• Analyze fulfillment processes and identify areas for improvement.
• Implement best practices to optimize resource utilization.
• Collaborate with Maintenance, Client Services, Inventory, and Warehouse teams to resolve issues.
• Ensure safety procedures and regulatory requirements are followed.
• Conduct regular safety inspections and keep the area clean and hazard-free.
• Monitor forklift and equipment usage and report incidents.
• Prepare daily/weekly/monthly reports on output, quality, and efficiency.
• Maintain accurate fulfillment records including labor hours and counts.
• Analyze data to track trends and suggest corrective actions.
• Lead, mentor, and motivate the team with clear communication and policies.
• Hold regular team meetings and provide performance updates.
• Provide training and development opportunities to improve productivity.
• Manage shift scheduling and overtime for adequate peak coverage.
• Promote Jay Group core values: Make it Possible, Drive to Innovate, We Win Together, Built on Trust.

Skills

Leadership

Communication

Interpersonal skills

Detail-oriented

Problem-solving

Critical-thinking

Education

High School Diploma

Associate degree or higher

Tools

ERP systems

Scheduling tools

Warehouse management systems

Job description

Job Details: Job Location: Corporate Headquarters - Lancaster, PA 17601, SUMMARY

The Fulfillment Supervisor is responsible for overseeing the daily operations of Fulfillment operations for one or multiple clients. This role involves supervising a team of Picker Packer and other individuals, monitoring workflows, and maintaining a safe and productive work environment. The Fulfillment Supervisor plays a key role in achieving picking goals, optimizing processes, and implementing improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise daily fulfillment and project operations and ensure that goals are achieved on time.
• Ensure schedules are followed and adjust resources to meet changes in demand or unforeseen delays.
• Monitor product quality throughout the picking process to ensure products meet company standards and customer expectations.
• Analyze fulfillment processes and identify areas for improvement to increase efficiency, reduce waste, and enhance product quality.
• Implement best practices and process enhancements to optimize resource utilization.
• Collaborate with other departments (e.g., Maintenance, Client Services, Inventory, Warehouse Management) to resolve issues.
• Ensure the fulfillment team adheres to safety protocols and regulatory requirements.
• Conduct regular safety inspections and ensure the work area is clean, organized, and free from hazards.
• Monitoring Warehouse Associates to ensure safety procedures are being followed when operating forklifts and other machinery.
• Report safety incidents or near misses to management and take corrective action as needed.
• Prepare daily, weekly, and monthly reports on output, quality, and efficiency metrics.
• Maintain accurate records of fulfillment activities, including labor hours, counts, and any equipment or process issues.
• Analyze fulfillment/order data to track trends and recommend corrective actions when necessary.
• Lead, mentor, and motivate a team of workers, ensuring clear communication and adherence to company policies.
• Conduct regular team meetings to address any challenges, communicate expectations, and provide updates on performance.
• Provide training and development opportunities to team members to enhance their skills and improve productivity.
• Manage shift scheduling, including work hours and overtime, ensuring adequate coverage during peak times.
• Empower employees to embrace Jay Group core values (Make it Possible, Drive to Innovate, We Win Together, Built on Trust)

19. Uphold Jay Group Core Values

• Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
• Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
• We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
• Built on Trust: We live our legacy of being open, honest, ethical, and genuine

Qualifications: QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma required.
• Associate degree or higher preferred.
• Five (5) or more years of experience leading a team or group of people in a Warehouse environment required.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of production management software (e.g., ERP systems, scheduling tools).
• Ability to work under pressure and manage multiple tasks simultaneously.
• Detail-oriented with a focus on quality and efficiency.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in using material handling equipment, such as forklifts, pallet jacks, and conveyor systems a plus.
• Knowledge of safety regulations and best practices for operating warehouse equipment such as forklifts, reach truck, order pickers and other material handling equipment.

LANGUAGE SKILLS

Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write moderately complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to communicate in stressful situations including at times delivering negative feedback. Bilingual in Spanish preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with complex problems involving multiple variables in standardized and also unique situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have proficient knowledge of Internet software; Order processing systems; Spreadsheet software, Word Processing software and warehouse Management systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or listen. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must rarely lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

This job description, like all job descriptions, is not 100% inclusive of all the duties and responsibilities of the position. The Jay Group reserves the right to alter and add to these responsibilities to meet the changing needs of the Company.