Fulfillment Supervisor

Feld Entertainment, Inc.; Jessup, Northern (MD, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Feld Entertainment in Jessup, MD is seeking a Fulfillment Supervisor to coordinate pick, pack and shipping for Direct to Consumer orders at the Jessup facility. The role oversees DTC associates and supports building operations, staffing decisions, budgeting and training to ensure accurate, timely order fulfillment.

Responsibilities include directing hourly labor, coordinating with warehouse leadership, maintaining safety, and using MHE and warehouse systems to meet daily targets.

Qualifications

• Leadership experience in warehouse environments.
• Experience with e-commerce fulfillment is preferred.
• Knowledge of warehouse systems and RF devices.

Responsibilities

• Coordinate hourly labor to complete daily and weekly DTC tasks.
• Follow up on systems processes to complete workload, including Host and WM functions.
• Communicate with area and warehouse leadership on workload and priorities.
• Maintain urgency and direction for hourly associates through clear communication.
• Respond to information requests from Feld Entertainment departments as needed.
• Use MHE (pallet jack, swing Reach forklift, Reach forklift, Order Picker) to complete tasks.
• Ensure safety processes, procedures and policies are followed.
• Collaborate with building management to ensure accountability and performance.

Skills

Leadership

MHE certified

RF scanning

Warehouse systems

Education

High school diploma/GED

Tools

Microsoft Office

FedEx Ship Manager

Adobe Acrobat

Manhattan WM

I-Series/Host

Job description

Fulfillment Supervisor

Jessup, Maryland | Full Time Logistics and Merchandising — FCP Jessup Warehouse The Fulfillment Supervisor will be responsible for coordinating the pick, pack, and shipping details of all Direct to Consumer/E-commerce orders, as well as coordination of small parcel orders from the Jessup facility to support business needs. This position includes direct oversight of those associates involved in the DTC process, as well as support of other building operations as needed or directed. Assist in staffing decisions, budget preparation, and associate training.

Essential Functions

• Coordination of hourly labor to complete daily and weekly tasks and assignments within the Direct to Consumer (DTC) area.
• Follow up on systems processes to complete the required workload, including Host and WM functions.
• Communicate closely throughout the day with area and warehouse leadership on building workload and priority tasks.
• Maintain a consistent sense of urgency in directing hourly associates through clear communication.
• Respond as needed to outside calls for information and assistance from Feld Entertainment, Inc. departments.
• Perform floor tasks as needed to augment or replace hourly associate roles, including using MHE (pallet jack, swing Reach forklift, Reach forklift, Order Picker) to complete necessary order tasks and functions.
• Ensure Feld's work processes, systems, procedures, and safety protocols are always maintained.
• Work with the building management team to ensure associate accountability is in place and issued as individual performance requires.

Job Qualifications

• High school diploma or GED.
• 2-5 years in a warehouse processing environment
• Hourly supervisor responsibilities with a strong leadership background AND e-commerce fulfillment experience.
• Experience with warehouse and distribution technology, including RF scan guns and warehouse management systems
• MHE certified/trained
• Organizational skills to follow up on tasks and assignments in different stages of completion.
• Ability to walk, stand, squat, reach, and carry items that weigh up to 50 lbs. continuously.
• Ability to learn to use basic computer programs-Microsoft Office, FedEx Ship Manager, Adobe Acrobat, Manhattan WM, and I-Series/Host.

About Feld Entertainment

Feld Entertainment®, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey®, Monster Jam®, Disney On Ice, Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit feldentertainment.com for more information.

Equal Opportunity Employer

Feld Entertainment is proud to be an Equal Opportunity Employer and a Drug Free Workplace. We are committed to providing an inclusive environment for our employees, customers, and partners worldwide. We celebrate diversity and encourage our profoundly talented workforce to express themselves proudly. Our successful business model requires different perspectives and voices so that we can create the incredible live shows we put on. Come join us and help us light up the world.