Fulfillment Supervisor

G&H Orthodontics; Franklin (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

G&H Orthodontics is seeking a Distribution Leader in Franklin, IN to oversee order fulfillment, packaging, and shipping. You will manage performance metrics, plan resources, and drive continuous improvement on delivery times and KPIs.

The role requires strong collaboration with Manufacturing, Sales, and Customer Service to ensure accuracy and timely order processing. The ideal candidate has at least five years in supply chain fulfillment within manufacturing, with proficiency in RF scanners,

Qualifications

• BA in Business or related field preferred.
• Minimum of 5 years in manufacturing-related supply chain fulfillment and logistics.
• Solid understanding of order management and global shipping carriers, plus supporting technology.
• Strong analytical abilities and data-driven mindset.
• Self-starter capable of executing initiatives with minimal guidance.
• Proven history of meeting high customer service and fulfillment metrics.
• Broad knowledge of distribution processes and RF scanner/WMS functionality.
• Excellent oral and written communication; able to work in a leadership team.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Experience with Alere and Sage systems is a plus.

Responsibilities

• Oversee all aspects of order fulfillment including packaging, pick/pack/scan, and shipping.
• Monitor delivery times and quantities to meet customer requirements.
• Identify and implement cost efficiencies in fulfillment.
• Review progress to ensure shipment dates and packaging meet specifications.
• Collaborate with Manufacturing, Sales, and Customer Service on order entry and processing.
• Plan daily, weekly, monthly activities to meet departmental metrics.
• Monitor back orders and prioritize hot orders.
• Develop performance standards to drive KPIs.
• Ensure cross-functional communication to resolve issues and achieve goals.
• Coach and develop team members on the distribution floor.

Skills

Leadership

Supply chain

Order management

RF Scanner

WMS

Education

BA in Business or related field

Tools

RF Scanner

WMS

Excel

Alere

Sage

Job description

Job Details

Job Location: Franklin - FRANKLIN, IN 46131

Essential Duties and Responsibilities

Essential Duties and Responsibilities

• Oversee all aspects of order fulfillment including order packaging, custom packaging, pick, pack and scan, and shipping.
• Monitors and manages delivery times, shipment quantities, and methods to meet customer requirements.
• Identify and prioritize fulfillment cost efficiencies.
• Continually reviews the progress of orders through the packaging/fulfillment process to determine that promised shipment dates, quantities, and packaging of the product conforms to specifications.
• Works collaboratively with Manufacturing, Sales, and Customer Service teams to coordinate order entry and order processing.
• Requires daily, weekly and monthly preparation and planning to identify and prioritize action steps, set timelines, identify and allocate resources necessary to accomplish departmental metrics and objectives.
• Monitors back orders daily
• Prioritize hot orders
• Develop and monitor performance standards to drive key KPIs.
• Ensures effective cross-functional communication occurs to resolve issues and accomplish goals
• Identifies, coaches, and develops team members through training, coaching, support, and delegation as appropriate.
• Spend most of the day on the Distribution floor to provide visible leadership and drive a motivated, positive, and productive workforce.

Qualifications, Training, Education & Experience:

• BA in Business or related field, is preferred.
• Must have a minimum of 5 years of experience in manufacturing related supply chain fulfillment and logistics.
• Solid understanding of order management, global shipping carriers, along with the technology used to support these areas.
• Solid analytical abilities.
• Must be a self-starter and be able to successfully execute initiatives with minimal guidance and accomplish stated goals.
• Demonstrated history of meeting high Customer Service and Customer fulfillment metrics.
• Broad working knowledge of distribution processes and operations. Thorough knowledge of RF Scanner and WMS systems functionality.
• Effective oral and written communication skills.
• Must be able to work effectively as part of a leadership team.
• Demonstrated ability with the full MS Office Suite of products including and especially, Excel, Word, PowerPoint, and Outlook
• Experience with Alere and Sage systems is a plus.