Fulfillment Supervisor

Cubic Corporation; Chicago (IL); On-site; Full time

Job summary

Cubic Corporation is seeking a Fulfillment Operations Supervisor to manage order fulfillment and ensure efficiency. The role involves supervising staff, managing resources, and liaising with clients. A Bachelor's degree and relevant experience are required.

Benefits

Medical, Dental, and Vision Insurance

401k Retirement Plan with Company Match

Paid Parental Leave

Tuition Reimbursement Program

Flexible Time-Off Arrangement

Backup Childcare

Paid Holidays

Qualifications

• Minimum of 5 years of related experience with a Bachelor's degree.
• Demonstrated success supervising professional teams.

Responsibilities

• Manage day-to-day fulfillment operations and ensure achievement of KPIs.
• Supervise fulfillment staff and manage resources for efficient operations.

Skills

Communication

Analytical Skills

Education

Bachelor's Degree

Master's Degree

Job description

Hello! To apply to the job you were interested in, please create a Workday account, if you already have an account please sign in. We look forward to learning more about you!

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

JOB SUMMARY: Manages fulfillment operations, ensuring that order fulfillment is efficient, cost-effective, and meets contractual, Cubic, and other relevant standards. The supervisor will act as a liaison between the client and Cubic staff regarding fulfillment issues. This position works under limited supervision and allows for significant decision-making authority.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day fulfillment operations, including ensuring achievement of applicable KPIs, quality, and financial goals; managing, projecting, and controlling inventory; reporting departmental activities and volumes; and addressing escalated client issues.
• Ensure all order fulfillment and related processes and procedures are performed within Cubic’s and other applicable security and operations standards and guidelines.
• Supervise Cubic’s fulfillment and other assigned staff, including hiring, writing, and administering. disciplinary actions, implementing work assignments, performance monitoring, and all other aspects of staff management.
• Manage the fulfillment facility, including safety and security, maintenance, and the acquisition of required resources to ensure the operation runs efficiently and effectively.
• Function as a primary service contact for client staff for all daily fulfillment-related issues.
• Ensure the terms of the assigned contract are met as they relate to fulfillment.
• Regularly interacts with the project service manager to address client issues.
• Assist with forecasting card issuance needs for patrons, operators, and retail locations.
• Set up, manage, or assist in the management of non-Cubic facilities where inventory is housed for distribution.
• Approve the ordering of necessary goods and services.
• Finalize purchase details of orders and deliveries.
• Act as a point of contact between the company and suppliers.
• Manage an efficient flow of goods to ensure optimum production.
• Deploy the Fulfillment portion of new operations outside of the assigned project as requested
• Manage a customer-focused team that understands customer needs, provides complete and accurate information, solves customer problems, and processes transactions in a professional and timely manner, to agreed standards.
• Manage the team such that all required KPIs are achieved and sustained in accordance with Cubic’s contractual obligations.

GENERAL DUTIES AND RESPONSIBILITIES:

• Comply with Cubic’s Quality Management System.
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures.
• Comply with Cubic Human Resources Procedures.
• Comply with security in accordance with established policies and procedures of relevant organizations.

BACKGROUND AND EXPERIENCE:

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience. Logistics, product fulfillment, inventory control experience preferred.
• Demonstrated success supervising professional and/or skilled support teams.
• Familiarity with cost control measures and ability to interpret data for informed decision-making.
• Effective communication skills.
• Capacity to analyze routine operational challenges and provide workable solutions.

Cubic Pay Range:

$30.56 - $42.02 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type:

Employee

About Us

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS ) and Cubic Defense ( CD ) .

Cubic is dedicated to providing a comprehensive employee benefits program. All regular, full-time and part-time employees (working an average of 20 hours per week) are eligible for benefits that are effective on the first day of employment. Cubic offers medical, dental and vision insurance, company-paid disability (company continues full pay and benefits for up tosix weeks), life insurance options, critical illness and accident coverages, Flexible Spending Accounts, a pre-paid legal plan, travel accident insurance, an award-winning well-being program which includes an employer-funded lifestyle spending account, up to six weeks of paid parental leave, and a 401k Retirement Plan with a company match. Employees can also take advantage of backup childcare , pet care, pet insurance, virtual tutoring, and a tuition reimbursement program. M any locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation. Full-time salaried employees are eligible to participate in Cubic’s flexible time-off arrangement. Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi - weekly. Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year.

With a presence in over 60 countries and more than 5,000 employees worldwide, Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, and any other basis protected by applicable law.