Fulfillment Supervisor

Cubic Defence (UK & Europe); Chicago (IL); On-site; Full time

Job summary

A leading company in defense and transportation is seeking a Fulfillment Supervisor in Chicago. The role involves managing fulfillment operations, ensuring efficiency and compliance with standards. Candidates should have significant experience and leadership skills. This position offers a competitive salary and benefits, contributing to mission success and safety.

Qualifications

• Minimum of 5 years related experience or equivalent work experience.
• Demonstrated success supervising professional teams.

Responsibilities

• Manage day-to-day fulfillment operations and ensure KPIs are met.
• Supervise fulfillment staff and manage facility safety and security.
• Act as primary service contact for client staff.

Skills

Effective communication

Capacity to analyze operational challenges

Education

Bachelor's degree

Master's degree

PhD

Job description

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Company Details

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Business Unit

Cubic Transportation Systems

Company Details

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details

JOB SUMMARY: Manages fulfillment operations, ensuring that order fulfillment is efficient, cost-effective, and meets contractual, Cubic, and other relevant standards. The supervisor will act as a liaison between the client and Cubic staff regarding fulfillment issues. This position works under limited supervision and allows for significant decision-making authority.

Essential Duties And Responsibilities

• Manage the day-to-day fulfillment operations, including ensuring achievement of applicable KPIs, quality, and financial goals; managing, projecting, and controlling inventory; reporting departmental activities and volumes; and addressing escalated client issues.
• Ensure all order fulfillment and related processes and procedures are performed within Cubic’s and other applicable security and operations standards and guidelines.
• Supervise Cubic’s fulfillment and other assigned staff, including hiring, writing, and administering. disciplinary actions, implementing work assignments, performance monitoring, and all other aspects of staff management.
• Manage the fulfillment facility, including safety and security, maintenance, and the acquisition of required resources to ensure the operation runs efficiently and effectively.
• Function as a primary service contact for client staff for all daily fulfillment-related issues.
• Ensure the terms of the assigned contract are met as they relate to fulfillment.
• Regularly interacts with the project service manager to address client issues.
• Assist with forecasting card issuance needs for patrons, operators, and retail locations.
• Set up, manage, or assist in the management of non-Cubic facilities where inventory is housed for distribution.
• Approve the ordering of necessary goods and services.
• Finalize purchase details of orders and deliveries.
• Act as a point of contact between the company and suppliers.
• Manage an efficient flow of goods to ensure optimum production.
• Deploy the Fulfillment portion of new operations outside of the assigned project as requested
• Manage a customer-focused team that understands customer needs, provides complete and accurate information, solves customer problems, and processes transactions in a professional and timely manner, to agreed standards.
• Manage the team such that all required KPIs are achieved and sustained in accordance with Cubic’s contractual obligations.
  
  

General Duties And Responsibilities

• Comply with Cubic’s Quality Management System.
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures.
• Comply with Cubic Human Resources Procedures.
• Comply with security in accordance with established policies and procedures of relevant organizations.
  
  

Background And Experience

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience. Logistics, product fulfillment, inventory control experience preferred.
• Demonstrated success supervising professional and/or skilled support teams.
• Familiarity with cost control measures and ability to interpret data for informed decision-making.
• Effective communication skills.
• Capacity to analyze routine operational challenges and provide workable solutions.
  
  

Cubic Pay Range

$30.56 - $42.02 + benefits.



The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.





Worker Type

Employee

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Defense and Space Manufacturing

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