Fulfillment Supervisor

CookUnity; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance (Cigna)

Weekly payments

Advancement opportunities

Job summary

CookUnity is seeking a Fulfillment Supervisor to oversee picking, packing and order prep in a cold production environment. You will lead a bilingual team (English/Spanish) and use Tableau and Google Sheets to monitor progress and share updates with Slack and Gmail.

Teams work to maintain quality and safety while meeting daily fulfillment goals. Health insurance through Cigna, weekly pay, and opportunities for advancement are highlighted in the compensation section.

Qualifications

• Bilingual (English/Spanish) required.
• Proficiency in Google Sheets and familiarity with Slack, Geneva, and Gmail.
• Ability to work in a cold production environment.
• Strong leadership and team-motivation skills.
• Ability to lift/carry up to 50lbs.

Responsibilities

• Supervise pick-and-pack operations and ensure order accuracy.
• Monitor progress to meet shift deadlines and quality standards.
• Troubleshoot operational issues and provide clear guidance to the team.
• Train staff on cold storage practices and safety guidelines.
• Prepare end-of-shift reports with key metrics and resolutions.

Job description

Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

Job Overview

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Key Responsibilities

1. Operational Oversight / Team Management

• Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
• Monitor order progress to ensure timely completion during the assigned shift.
• Troubleshoot and resolve any operational issues that may arise.
• Provide clear instructions and guidance to team members to optimize performance.
• Address team member concerns and elevate concerns to management when necessary.
• Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.

2. Reporting and Communication

• Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
• Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
• Prepare end-of-shift reports detailing key metrics, issues, and resolutions.

3. Compliance and Quality Control

• Ensure all orders meet company quality standards before dispatch.
• Enforce adherence to Standard Operating Procedures (SOPs).
• Operate pallet jack to move pallets of product
• Processes to focus on and implement:
  • Pick and Pack SOP’s
  • Inventory Counting
  • Scheduling / Labor Utilization

Qualifications

• Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
• Technology Skills: Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
• Environment: Ability to work in a cold production environment.
• Leadership Skills: Strong ability to manage and motivate a diverse team.
• Physical Skill: ability to lift/carry up to 50lbs.
• Attention to Detail: High level of accuracy in monitoring operations and fulfilling orders.
  

Health Insurance coverage with Cigna

Weekly payments

Opportunity for advancement

Compensation

All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$25 — $25 USD

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.